Serials appearing on the third edition of the "Basic List of Veterinary Medical Serials" met expanded objective measures of quality and impact as well as subjective perceptions of value by both librarians and veterinary practitioners.

PurposeLibraries spend increasingly large amounts on electronic resources (ERs), but may not have adjusted staffing to support these resources. Assisting users with ER access problems is complex due to the many reasons a resource may be unavailable at a particular time. The objective of this paper is to describe the evolution of a library ER problem‐reporting help desk.Design/methodology/approachA pilot project was undertaken by librarians at the Texas A&M University Libraries to redesign workflows and staffing to provide an efficient, effective help desk service for solving ER access problems.FindingsIncluding librarians with experience in licensing and managing ERs in providing help desk services improved response time, problem resolution, systematic information capture, and service expectations and policies, and also led to the development of an ER HelpDesk database with enhanced functionality.Practical implicationsDelegating ER problems solely to information technology (IT) staff may seem reasonable but assumes technology is the source of most problems; it is just as likely that the user, the resource, or a non‐computer‐related issue is the source. Librarians whose traditional responsibilities include supporting user access were effective in providing expert assistance with access problems. Cooperative efforts of librarians and IT staff are necessary to ensure reliable ER access.Originality/valueThis paper offers practical, experience‐derived advice on establishing and staffing an ER HelpDesk service, including the importance of involving technical services librarians in providing support.

2012 Halling and Carrigan. This is an Open Access article distributed under the terms of the Creative Commons-Attribution-Noncommercial-Share Alike License 2.5 Canada (http://creativecommons.org/licenses/bync-sa/2.5/ca/ ), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly attributed, not used for commercial purposes, and, if transformed, the resulting work is redistributed under the same or similar license to this one. AbstractObjectives -The objective of this project was to redesign library spaces based on the user feedback obtained from a broad complement of feedback channels. The overarching goal of this project was to develop an evidence based approach to the redesign of library spaces.Methods -Data from user-initiated and library-initiated feedback channels were collected and analyzed to determine priorities for library space changes. Online/onsite suggestions, a library onsite census survey, the LibQUAL+® survey, a whiteboard, ballot voting, and text voting were all used to gather input. A student advisory group was used as a sounding board for planned space changes before a final decision was made.Results -Data produced by different feedback channels varied both in the number of suggestions generated as well as the changes requested. Composite data from all feedback channels resulted in a total of 687 suggestions identifying 17 different types of space changes. An onsite whiteboard, the LibQUAL+® survey, and library census proved the most prolific in producing suggestions. 71Conclusion -Priorities for space changes were best determined through a composite of suggestions received from all feedback channels. The number of suggestions and requests received that were initiated by users was so small that it had to be supplemented with library-initiated feedback requests. The use of multiple feedback channels enhanced the number, variety, and scope of the suggestions that were received. Similar requests received through multiple feedback channels emphasized their importance to users. Focused follow-up feedback channels were effective in clarifying user suggestions for specific changes.

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Objective: This research identified the presence of information skill and behaviors components of information literacy in curricular competencies to inform a medical sciences library’s instructional schema for five different professional programs at Texas A&M University: College of Medicine, College of Nursing, College of Veterinary Medicine and Biomedical Sciences, Irma Lerma Rangel College of Pharmacy, and School of Public Health.Methods: Curricular competency documents were collected from each program and reviewed. Coding categories were identified from the curricular competencies of professional health curricula using data-driven qualitative coding. To guide the identification and coding of competency categories, we developed a seven-category rubric from the coding categories. Three researchers used this rubric to independently code the categories of all of the included professional health curricular competencies. An additional researcher used a revised version of the rubric to identify action verbs in each competency.Results: Competencies for four of the five professional health curricula explicitly stated information skills and behaviors. Each of the five curricula included several competencies that depended on information-specific skills and behaviors. The most common verb used to describe implicit or explicit competencies was “evaluate.”Conclusions: The representation of information skills and behaviors aligns with the drive behind the Association of College & Research Libraries (ACRL) Framework for Information Literacy for Higher Education. Both underpin the importance of evidence-based medicine methodology.