Background: In recent years, the issue of quality assurance in health services has emerged in the forefront, with strong research and practical interest. In addition, there is a number of changes to health service users who nowadays have higher expectations of satisfaction, efficiency and quality of health services.Aim: The aim of the present study is to assess the satisfaction of patients and, by extension, the quality of the services provided both in certified and non-certified private dental practices in Athens, to highlight the difference in the services provided and the areas in which it appears.Methods: This is a quantitative study of dental patients’ satisfaction in Athens using an anonymous and self-completed questionnaire. The aggregate sample collected is 317 patients within three months of the questionnaire being shared. In particular, the sample for certified dental places was 176 patients, while the sample of non-certified dental places was 141 patients. For the statistical analysis, the SPSS program for Windows version 25 was used, and the tables were created with Microsoft Excel 2010 based on the SPSS analysis data.Results: The results showed differences between the social level of patients, the permanent residence of the participants as well as differences in the reason for choice and visit to each dental place, while on the questions about the satisfaction of the services the differences were little. The questions with the most shared responses were those in the financial basis. Correlation coefficients did not show any statistically significant relationship between demographic characteristics and satisfaction, with the exception of the level of education of patients in certified dental clinics.Conclusions: Although the results of the research showed little differences in the satisfaction of the patients between certified and non-certified dental clinics, these results are quite limited due to the small number of certified dental clinics in Greece. Further research is needed to produce safer conclusions.

Background : In several clinical cases, bone resorption after tooth extraction is so extensive that leads to difficulty for implant placement. For this reason, several techniques have been proposed in order ideally to preserve or even augment the alveolar ridge dimensions. Minimally traumatic tooth extraction combined with guided bone regeneration using various bone grafting materials is the most popular technique when the number of remaining bone walls or the remaining buccal bone plate is reduced.Aim/Hypothesis : The aim of this poster is to present the histological differences in alveolar ridge preservation between xenograft alone and mixed allograft and xenograft material. Material and Methods: Two female patients presented to our dental clinic. After clinical and radiographic evaluation the treatment plan included extraction and alveolar ridge preservation in tooth no 26 in both cases. The surgical technique and the biopsy were explained to the patients and both oral and written consents were obtained. Atraumatic extraction was performed. In the first case, 1 cc xenograft was used to fill the post-extraction socket in the bucco-lingual dimension. A dPTFE membrane was positioned. Primary closure was performed by using external vertical mattress sutures. In the second case the same procedure was performed by using mixed 0.5 cc xenograft and 0.5 cc allograft.After 6 months' healing, a trephine bur was used to obtain bone samples. Implant placement was performed at the same time. Samples were fixed in buffered formalin. After preparation by the laboratory, the samples were histologically studied under light microscopy.Results : In general, healing period was uneventful without any complications and the patient-reported mild postoperative pain with no discomfort. Membrane exposure was seen in 4 weeks in both cases, delaying complete epithelialization of the wound. By the use of CBCT 6 months after the surgery, the final bone dimensions were measured and considered sufficient for the implant placement with primary stability. Through histomorphometric analysis both bone cores revealed a mixture of vital bone, graft material and marrow fibrous tissue.Inflammatory cells were seen in both samples. In the second case osteocytes with osteoblastic activity were also existed. Conclusion and Clinical Implications :In conclusion, both bone grafting materials can successfully be used in ridge preservation. In addition although xenografts are only osteoconductive in both cases new bone formation occurs. In addition osteogenesis appears to be completed although biomaterial remains. Further long-term follow-up studies including histomorphometric analysis are needed to understand the mechanism of osteogenesis at grafted future implant sites.

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