In today's world, the concept "work-life balance" is considered to be one of the major issues that play a vital role in organizational success. However, work-life balance is seen differently in different society. This paper aims to find out the reasons, which create work-life imbalance. Since in perspective of Bangladesh, a female employee faces more difficulties to balance between work and life than a male employee, this study focuses on women working in different sectors. This study has been conducted based on primary research where a sample of 40 female employees from different organizations is selected. Questionnaire and interviews were taken to reveal the reasons that lead to the reason on an imbalance work-life. The study shows that the reasons for which female employees are facing trouble to maintain a work-life balance are mostly because of: long working hours, job rigidity, work overload, responsibilities related to child care, discrimination & biasness at work place , lack of supervisory support, dominant managerial style and scarce family support. The finding of the study focuses on formulating a structured guideline for the organizations so that the above mentioned reasons can be omitted and female employees can balance their professional and personal life and live in harmony.

The paper analyses its existing service blueprint along with recommends how the restaurant can enhance its quality service as well as efficiency level. Based on the semi-structured interview on the restaurant, a new service blueprint has been redesigned which limits the present and potential failure points in the existing process. High participation level from the customer along with service providers and employees will add a new value to the efficiency level of the service quality.

The aim of this paper is to investigate the concepts of Corporate Governance (CG) and Corporate Social Responsibility (CSR) and to examine how they contribute to excellence in business. In the last decade, a significant number of business organizations, including banks have suffered serious financial crisis and even gone bankrupt. CG and CSR here have become two useful tools in the recent years for the organizations to avoid such crisis. Grameen Bank (GB), a Bangladeshi bank operating in the micro-financial sector has been taken under the investigation through case study to meet the objective of the paper. The bank has experienced a tremendous success and growth over the years even amidst the turbulent financial crisis. The paper intervened to relate the role played by the CG and CSR programs behind these unusual phenomena from a critical point of view.

Purpose: BioChannel Partners Ltd. (BCP) is a premier supplier of company matchmaking services in the Life Science industry that assists laboratory product suppliers to increase their export sales by identifying the best possible distributors. The study focuses on increment of the sales turnover of Bio-Channel Partners' on-line business. Design/methodology/approach: The research is conducted in two phases: primary research and secondary research. The objective of both phases is to identify the reasons for the low sales of BioChannel Partners' online services. Secondary research represents the first part of the research phase and includes an internal and external analysis of the company. Primary research involves a thorough study of the feedback collected from the primary research to reveal problem areas. The other objective is analysing what should be done to increase the sales turnover of the on-line services of BCP. This involves making recommendations for improvement based on the suggestions gathered from the customers directly through in-depth telephone interviews and online surveys. Findings: The results of the research phase have identified four major problem areas. First, there are prevailing customer habits of selecting distributors on a personal level via references and networking. Second, BCP's on-line service Silver does not attract customers due to less value for money. Third, BCP only makes use of few market research to adjust product and pricing to customer preferences. Fourth, the benefits of the on-line services are not clearly communicated, whereas the web design confuses the issue even more. Originality/value: This paper provides BCP with a guideline to address its problems and increase its sales turnover by attracting and retaining more customers. These recommendations are relevant for most companies in this industry and can be utilised to improve the functioning of the organization.