ABSTRAKDi Desa Pegantenan hingga saat ini belum ada suatu sistem yang mampu menjembatani antara pemerintah dan masyarakat Desa Pegantenan yang memanfaatkan teknologi informasi. Pelayanan pemerintah desa masih menerapkan sistem konvensional, yang mengharuskan warga datang ke kantor desa dan membutuhkan waktu yang cukup lama. Masyarakat juga kesulitan dalam menerima informasi dan menyampaikan laporan terkait keadan desa. Pada pengabdian masyarakat ini dikembangkan sebuah aplikasi pelayanan desa berbasis mobile sehingga dapat diakses oleh seluruh masyarakat Desa Pegantenan dalam rangka mewujudkan program Smart Village dan upaya menuju Penyelenggaraan Pemerintah Desa yang transparan dan berkemajuan. Metode pelaksanaan kegiatan terdiri dari tahap pengumpulan data seperti bisnis proses dan formulir yang digunakan warga ketika mengurus surat. Tahap berikutnya pembuatan aplikasi berbasis mobile dan sosialisasi aplikasi di Desa Pegantenan sekaligus sharing session tentang pengalaman selama memakai aplikasi. Hasil dari pengabdian ini adalah berupa sistem aplikasi pelayanan Desa Pegantenan yang berbasis mobile. Selain aplikasi mobile juga ada aplikasi web yang digunakan sebagai administrator. Aplikasi mobile ditujukan untuk warga sedangkan aplikasi web ditujukan untuk admin yaitu perangkat desa. Sistem aplikasi yang barbasis mobile dan web memungkinkan warga dapat mengakses sistem dimana saja dan kapan saja sehingga meningkatkan kualitas layanan Pemerintah Desa kepada warga atau masyarakat. Kata kunci: aplikasi pelayanan desa; aplikasi mobile; smart village; desa pegantenan. ABSTRACTUntil now, in Pegantenan Village, there is no system capable of bridging between the government and Pegantenan Village residents using information technology. Village government services still apply the conventional system, which requires residents to come to the village office and takes a long time. Residents also have difficulty receiving information and submitting reports related to village conditions. In this service, a mobile-based village service application was developed so that it can be accessed by all residents in order to realize the Smart Village program and efforts towards implementing a transparent and progressive Village Government. The method of implementing activities consists of the data collection stage such as business processes and forms that residents use when handling letters. The next stage is making mobile-based applications and application socialization as well as sharing sessions about experiences while using the application. The result of this service is a mobile-based service application system for Pegantenan Village. There is also a web application that is used as an administrator. The mobile application is intended for residents while the web application is intended for admins, namely village officials. Mobile and web-based application systems allow residents to access the system anywhere and anytime so as to improve the quality of village government services to residents. Keywords: village service application; mobile application; smart village; pegantenan village.
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