No abstract

Employee Training and Public Service Delivery ofHuduma Centres in Kenya 1. Introduction Human resource management practice is very vital in service delivery of the public sector in the 21st century. Delivery of services in public sector is undergoing dynamic changes, in regard to human resource management practices globally. These dynamic changes in the public service are caused by globalization and pluralisation of public service provision in public service delivery. Public organisations depend on human resources for delivery of services to the citizens.Human resource practice is the basis of all management activities in an organization. It is through people that human resource strategies and goals of an organization are delivered. However there are growing gaps which have elicited human resource management practices. These gaps make public service delivery to undergo radical changes (Boselie et al., 2019;Knies et al., 2018;Yahiaoui et al., 2015).Employee training is one of the factors that influence public service delivery in the study. This is because of citizens' demand for quality service delivery has risen because of globalization and developments in information communication technology. This placed strain on human resource development function, which is responsible for shifting organizational cultures and employee attitudes so as to keep up with demands of rapidly changing world. In Kenya, the public service commission is responsible for improving human resource practices and ensuring public service performance quality. The Kenyan constitution allows the public service commission to delegate all of its duties and powers