The development of information and communication technologies at the beginning of the 21st century created a huge labour market that employs experts in this field. In scientific and professional literature, as well as in the daily practice of human resources management and the practice of developing higher education programs at technical faculties, the question on professional (hard) skills needed by the widest range of professionals in the field of information and communication technologies arises. However, scientific research and professional practice focus to a much lesser extent on the issues of development of the so-called soft skills necessary for professionals to achieve the results in this field. During June 2018, managers and professionals in the field of information and communication technologies in Belgrade, Serbia, were interviewed in order to identify the so-called soft skills necessary for employees in the broadest spectrum of information and communication technologies. Based on the analysis of the results, the basic model of the soft skills (core and additional) necessary for employees in the field of information technologies is engineered, as well as the method for developing these skills through workshops.

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