MTs Muhammadiyah Pekuncen is one of the MTs in the Banyumas Regency area where each year determines superior students and gets a 50% tuition discount for these students, with the aim of motivating students to become even better. Excellent students are students with high achievement, noble character and good behavior. Determination of superior students at MTs Muhammadiyah Pekuncen is still done manually, namely by deliberation between the teacher council which results in differences of opinion. Therefore we need a system that can determine superior students fairly without taking sides with any party and can be accepted by teachers and students. In this study, it will produce data on students who are selected to be superior students with 5 criteria including attitude, attendance, social, activity and achievement based on the AHP algorithm process. With the existence of a Decision Support System using the Analytical Hierarchy Process method it is proven to produce accurate values in determining superior students at Mts Muhammadiyah Pekuncen with a total value of 0.4464 a class IX student named Seftria Salsabila Putri was selected as a superior student.
Perkembangan industry e-commerce yang cepat di Indonesia dibuktikan dengan banyaknya marketplace dan onlineshop yang muncul secara agresif. Shopee adalah aplikasi e-commerce berbasis mobile yang saat ini sangat berkembang di Indonesia. Tujuan penelitian ini untuk mengetahui dan menganalis kualitas manajemen layanan pada aplikasi Shopee dengan membandingkan tingkat kematangan teknologi informasi kondisi sekarang (current Maturity) dan kondisi yang diharapkan (Expected Maturity), hasil akhir penelitian ini berupa analisis gap serta rekomendasi perbaikan pada kualitas layanan TI dengan menggunakan framework ITIL V3 domain service design dengan sub domain design coordination, service catalog, service level management, availability management, service design process, capacity management, dan information security. Data didapatkan dari penebaran kuesioner dengan responden sebanyak 97 orang, dengan kesimpulan rata-rata nilai maturity 3,57 dan masuk kategori Managed and Measurable. Sedangkan nilai rata-rata gap 0,43. Dari hasil tersebut sistem dapat mengukur dan mengawasi setiap prosedur yang ada serta bisa dengan mudah diatasi jika terjadi kesalahan.
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