Patient satisfaction is one of the hospital indicators used to measure hospital quality. However, the result of patient satisfaction measurement in the inpatients' rooms showed that the level of patient satisfaction was below target. Therefore, it's crucial to carry out a series of therapeutic communication processes as an effort to improve patient satisfaction. This study sought to determine the effect of nurses' therapeutic communication on patient satisfaction in the inpatients' rooms. This was an analytical study with a cross-sectional design conducted from May to June 2022 at Muji Rahayu Hospital, with 70 respondents obtained using systematic random sampling technique. Primary data was gathered from questionnaires that had been distributed to respondents earlier. SPSS was used to analyze data with the Spearman test used. This study revealed that as many as 48,6% of nurses carried out therapeutic communication well. This study also showed that the orientation phase (p=0.000) and work phase (p=0.000) affected patient satisfaction, while the termination phase had no effect (p=0.081). Collectively, there was a significant effect between therapeutic communication on patient satisfaction (p=0.000).

Kabupaten X dan kebutuhan pegawai baik itu pegawai negeri sipil maupun Tenaga Harian Lepas. Beban kerja tidak memiliki pengaruh terhadap kinerja serta desain pekerjaan memiliki pengaruh signifikan terhadap kinerja.Bermanfaat untuk meningkatkan kinerja pegawai pada Seksi Alat kesehatan dan perbekalan kesehatan rumah tangga dengan mengoptimalkan sumber daya manusia dengan mengubah komposisi jumlah pekerja dan menata kembali Deskripsi Pekerjaan pada bagian yang beban kerjanya sudah terukur sehingga beban kerja merata. This open access article is under the CC-BY-SA license.