With the emerging of experience economy, more and more scholars start to put more effort in exploring the knowledge of experiential marketing. As one of the core concepts in the experiential marketing, customer experience has been used as a base to predict the customer purchase intention. The purpose of this research paper is to discover the relationships between customer experience (including sensory experience, emotional experience and social experience) and purchase intention. A total of 330 respondents being investigated in this research. The results from the study concluded that only the emotional experience and social experience have significant positive impacts on the purchase intention; the sensory experience positively influences the emotional experience; the emotional experience is positively related to the social experience; the sensory experience has positive impact on the social experience; there is a positive relationship between the sensory experience and purchase intention, mediated by emotional experience; there is a positive relationship between the emotional experience and purchase intention, mediated by social experience; and lastly there is a positive relationship between the sensory experience and purchase intention, mediated by social experience.

The rapid evolution of marketing that focuses from product to service to experience has challenged the marketing researchers to engage experiential marketing approach in designing the marketing strategies by involving customers (Maklan & Klaus, 2011). Most of the smart phone producers have started to embed the concepts of experiential marketing and experiential value in positioning and promoting their products via a series of advertising campaigns. The objective of this research is to investigate the relationships between experiential marketing and experiential value among the current smart phone users in Malaysia. Quantitative research was conducted through the self-administered survey and a total of 550 questionnaires were distributed based on the cross-sectional study. Regression analysis was used to analyse the statistical data through the SPSS software version 20. The research confirmed the significant positive relationships of sense experience, feel experience, act experience, relate experience, and think experience with experiential value.

The rapid growth of smartphone industry motivates companies to emphasize more on the elements of customers' experiential value in the process of promoting their products and services. The objective of this research is to evaluate the impacts of experiential value on the usage attitude towards the mobile apps among the smartphone users. The survey research was conducted among the tertiary students in which most of them are heavy users of mobile apps via the smartphones. A total of 550 sets of questionnaire were distributed in the survey and judgemental sampling technique was adopted in this research. The research confirmed that both customer return on investment (CROI) and playfulness have positive relationship with the usage attitude.