The global e-tailing industry growth in numbers of online consumers has been impressivein recent years. Because of the low entry barriers, this trend is equally evident in the number of providers. Online consumer behaviour has attracted the attention of researchers to investigate this phenomenon, who have identified e-loyalty as the most important source ofbusiness stability and profitability. Among various perspectives, the elements of trust, satisfaction, and service quality have been proposed as originators of e-loyalty. Yet, previous efforts fail to consider the combined effect of these factors, and largely ignore the occurrence of this phenomenon in developing countries. This research deducts the extant theories to develop and empirically test the hypotheses by employing a closed

The development of every country is supported in formulation and implementation of macroeconomic program. Policies are formulated to correct disequilibrium between aggregate supply and demand, misbalances shown in the balance of payments, price increase and low increase of national product. An important part of this process is monetary programming as a main duty for the Bank of Albania. The object of this article is to prove the indicator that can be easily monitored to follow up the operational actions of the Bank of Albania aiming the achievement of main objective. On the economic analysis presented on this article we explain if the monetary aggregates could be used as operational objectives. Friedman (1998) suggests that timing and relations with main objectives are key elements for monetary aggregates. McCallum (1999) that the identification of monetary aggregates is added value on the framework of monetary policy formulation. Econometric analysis consists on the models realized to explain and test the relations of the monetary aggregates with macroeconomic indicators. Models are drafted based on three hypothesis. Other objectives of this study are related to brief analyses on the monetary policies compiled and realized from the Bank of Albania. Also through regression analysis we will show the relations of monetary aggregates and their impact on macroeconomic indicators, such as Gross Domestic Product and Consumer Prices Index.

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In recent years, service failure and recovery strategies have generated considerable interest among both researchers and marketers. The Internet environment has transformed the concepts of service failure and recovery strategies from a dyadic customer-provider focus into a multidimensional web quality scope. In traditional encounters, the research spectrum of service failure and recovery strategies is very much developed from a customer service approach and the responsibility of recovery has been traditionally assumed to be something that is assigned to the marketer. Studies pay little or no attention to the multidimensional nature of service failures contingent to recovery strategies in developing countries. To date, empirical studies have focused on service failures and recovery strategies in developed countries. This paper aims to provide some insights on the need for a context-specific development of recovery programmes and strategies suitable for developing countries.

Albanian banking system is the most developed component of the financial system. Since the creation of the Albanian banking system with two levels in 1992, and its subsequent liberalization, the Albanian banking market has undergone substantial changes. Albanian banking system consists of 16 wholly owned private banks of which the majority are foreign-owned and only 3 are domestically owned banks. The main purpose of this paper is to study the Albanian banking market over the last decade through indicators that express market competition as one of the main directions of its development. The article refers to the beginning period of the global financial crisis which had an impact in the Albanian banking market. To achieve this goal are used theoretical knowledge and indexes that are used to calculate the level of competition in the banking market. Working methodology is based on statistical analysis of secondary data obtained from the Bank of Albania, commercial banks operating in Albania, the Albanian Ministry of Finance etc. Through the analysis of market indexes will try to give an overview on the current situation of the Albanian banking market. The end will conclude in several features highlighting banking markets in Albania and provide some recommendations based on the experience of other countries and the opportunities for such development in the Albanian banking market.