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This dissertation aimed analyze the warehouse management system (WMS) influence on the studied companies, from the literature research about the established theme and the content analysis of the informations derived from semistructered interviews performed in a multi case study surrounding two enterprises that develop the WMS software, and three organizations that are users of it. Thereby, was possible identify and analyze the strengths and weaknesses of the system, as well the features currently offered to the market. After the analysis of this informations, it can be conclude that the key factors for the success of the implementation are the top management support, employees previous training, good mapping and formalization of user company's process, as the execution of a registration assertive products and addresses. Among the benefits arising the system adoption, besides those mentioned on the literature, was identified the occur of a greater satisfaction and motivation of the operational team, due to the work rotine change to a more organized way. Finally, as the trends of WMS improvement, was related: the integration of the system with the RFID technology, development of betters management reports and the link between the tool the mobility, making its use for tablets and smartphones.

Resumo: É crescente o número de empresas que utilizam o WMS na operação de armazenagem, entretanto, boa parte das organizações que adotam este sistema tem dificuldades no processo de implantação ou em usufruir plenamente dos seus recursos. Neste contexto, a presente pesquisa tem por objetivo analisar o sistema WMS, identificando as principais barreiras inerentes ao seu processo de implantação, os benefícios e as funcionalidades atualmente oferecidos ao mercado, bem como as tendências para o aprimoramento da ferramenta. Para tanto, foi utilizado o método de estudo multicaso que abordou duas empresas desenvolvedoras do software e de três organizações usuárias e, a partir da análise de conteúdo das informações provenientes da revisão de literatura, das entrevistas semiestruturadas e da análise documental realizadas, foi possível identificar como principais dificuldades no processo de implantação do sistema as falhas no cadastro de produtos e endereços, o mapeamento dos processos logísticos, o treinamento de pessoal e a mudança cultural de trabalho. Quanto aos benefícios do sistema, salienta-se o melhor controle operacional e o incremento da acuracidade de estoque. Por fim, identificou-se que as tendências para o desenvolvimento da ferramenta envolvem a vinculação do sistema a tablets e smartphones, integração com a tecnologia RFID e geração de relatórios customizados. Palavras-chave: Logística. Gestão da armazenagem. Controle operacional. Sistema de informação. WMS Abstract:In recent years the number of companies that use WMS on its storage operation has increased. However, a great part of organizations that adopt this system has difficulties in the implementation process or in fully exploit its resources. In this context, this research aims to analyze the WMS system, identifying the key barriers inherent in its implementation process, the benefits and features curently offered to the market, as well as the trends to the tool development. This analysis was performed through the method of multicase study under the perspective of two system developers and three users. Based on the content analysis of the informations from literature review, the semistructered interviews and the documentary analysis performed was possible to identify as the main difficulties in the process of system implementation the flaws in registration of products and addresses, mapping of logistics processes, the staff training and cultural work change. Regarding the system benefits, stands out the better operational control and the stock accuracy improvement. Finally the trends for the tool improvement involve linking the system with tablets and smartphones, integrations with RFID technology and customized reports generation.

In Brazil, there is a concern with the quality of education, especially when analyzing the results of large-scale evaluations both at the national level, by the Basic Education Development Index (Ideb), and at the international level, by the Program for International Student Assessment (PISA). Thus, as a way of contributing to this issue, this study aimed to identify the best practices that can help improve the performance of Brazilian municipal elementary schools, considered of low socioeconomic level (NSE) in Ideb. The method used was quali-quantitative, where mathematical models were used, such as Data Envelopment Analysis (DEA), Quintile Analysis, Logistic Regression and case studies. As a result, 14 best practices were identified that may have contributed to the performance of schools considered efficient. It is hoped that the study can contribute to the enrichment of research in the area, in addition to the financial investment decision process, allocation of public resources and educational policies, through an efficient school management that aims to improve the quality of education in Brazil.