In this study, the mediating role of "organizational cynicism" in the relationship between "rudeness in the workplace" and "organizational silence" was examined. The research is a quantitative research cross-sectional study. Research data were collected using a simple random sampling technique. Data analysis shows a significant and positive relationship between the participants' perceptions of rudeness in the workplace and organizational silence. It is understood that the perception of organizational cynicism also mediates this relationship. It was understood that the high perception of the workplace laziness of the participants caused the perception of organizational silence to be high.

Being sustainable in today's business life has become the biggest goal of organizations. Ensuring customer satisfaction and stakeholder satisfaction in product and service delivery by providing competitive advantage has started to attract attention as an important priority not only for the private sector but also for public institutions. In this context, organizations can initiate the changes required by the age by applying post-modern management approaches and create proactive and reactive strategies by analyzing the environment. There are various methods used by organizations in this process. Six sigma concept is considered as a concept that advocates perfectionism and error-free in terms of providing customer satisfaction and increasing quality in many businesses, especially in production enterprises. On the other hand, lean production and management practices are also the art of embracing being free from elements that are not needed in the realization of activities. The Lean Six Sigma concept is a philosophy that focuses on business units and processes together. Lean Six Sigma advocates perfectionism and simplicity in all corporate processes by addressing the advantages of Six Sigma and Lean Management in a single managerial technique. In this research, it is aimed to examine Lean Six Sigma theoretically by considering Six Sigma and Lean Management techniques which are effective in the emergence of Lean Six Sigma concept. Referring to the studies on Six Sigma, Lean Management and Lean Six Sigma, it was concluded that the concept should be adopted and implemented in the private and public sector, not in a single process or unit, but in all institutions.

Bilgi çağı olarak nitelendirilen günümüz iş hayatında çalışanların örgütsel sürdürülebilirlik için taşıdığı önem oldukça fazladır. İnsan unsurunun üretim faktörlerinin en değerlisi haline gelmesi bu önemi arttırmaktadır. Çalışanların örgütsel süreçler için gayret ve çaba göstermesinde onları etkileyecek liderlik yaklaşımlarının olması bireysel ve kurumsal performansı ve tatmini arttırmaktadır. Bu kapsamda çalışan davranışlarının örgütsel çıktılar üzerinde belirleyici olması araştırmacıları davranışsal tutumlar üzerine çalışmalar yapmaya yöneltmektedir. Son yıllarda popüler bir kavram olarak ele alınan toksik liderlik, örgütler ve çalışanlar için istenmeyen bir unsur olarak kabul edilmektedir. Toksik liderliğin çalışan davranışlarını ve tutumlarını olumsuz yönde etkileyebileceği düşüncesi bu çalışmada yer alan model önerisinin temelini oluşturmaktadır. Yıkıcı ve yıpratıcı bir liderlik türü olan toksik liderliğin üretkenlik karşıtı iş davranışlarının oluşumunu hızlandırması beklenmektedir. Ayrıca toksik liderliğin çalışanların örgütte kalma istekliliklerini azaltarak bireyleri işten ayrılma niyetine yönlendirebileceği öngörülmektedir. Bu çalışmada toksik liderlik, üretkenlik karşıtı iş davranışları ve işten ayrılma niyeti değişkenleri kavramsal olarak ele alınmış ve bu değişkenler arası ilişkileri ortaya çıkarmak üzere araştırma soruları oluşturulmuştur.

This chapter is devoted to the description of the existing system of training, retraining, and advanced training of state and municipal employees in Russia and the proposal of options for solving the problems facing society and strengthening Russian statehood. The organization of training, retraining, and advanced training of state and municipal employees includes a system of measures to create new, re-profile, and improve existing educational institutions and optimize the mechanisms for competitive selection and selection of trainees and teachers. At the same time, education has a decisive role in training personnel for state and municipal service.

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