PurposeIn the intellectual capital literature, no studies have examined the causal relationship between Italian Fintech companies' performance and intellectual capital, especially the impact of digital industrialization on human capital. This paper aims to fill this gap in measuring human capital efficiency in the Italian Fintech market.Design/methodology/approachThe authors adopt Pulic's model and define the intellectual capital through three components (human capital, structural capital and capital employed) and perform an exploratory analysis of the Italian Fintech companies by using principal component analysis. Then the authors investigate the effects of the intellectual capital and its components on the Italian Fintech companies' performance by using parametric and nonparametric regression models.FindingsResults of regression models reveal that human capital and employed capital are positively related to the companies' performance, except for the structural capital.Research limitations/implicationsThe study focuses on the Italian level, and future research could be extended to different European countries or to the global Fintech market. Moreover, it is advised to explore more components that contribute to intellectual capital measurement inside the companies operating in the 4.0 industrial revolution, such as the innovative capital and the relational capital.Practical implicationsThis study proposes a new vision for managerial procedures to find which features are critical for achieving profitability in this digital era. The study offers interesting reflections on the management decisions for both companies and public decision-makers. Results suggest that, among intellectual capital components, human capital plays a strategic role for the knowledge-intensive companies that are interested in potentiating their performance and competitiveness. Furthermore, this study finds that human capital is critical factor for achieving profitability in this digital era.Social implicationsThe Fintech sector is one that most benefited from the Digital Revolution, and if it is adequately managed, it can bring great benefits in terms of major employment, especially for the young population, and bring major financial inclusiveness all over the world.Originality/valueThis is the first study that examines the Italian Fintech market and analyzes the dependence relationship between companies' performance and intellectual capital components, identifying the role of human capital in a new completely digital sector. The analysis findings are strategic for the business decisions-making process.

The article tries to investigate the effects of virtual reality application on customer experience in museum. A case study was applied in order to analyze the research question. The author finds that virtual reality may provide a valuable experience with customers as well as cultural management. Data have been collected only at "Palazzo Ducale" in Venice (Italy), which provide a limited overview of the topic; however a comparative analysis might be applied to evaluate the phenomenon in other Country. Virtual reality is a quite new topic. Only few scholar have been analyzed this phenomenon in relation to museum. The aim of this study is to enrich the current literature review and provide some recommendations to public and private practitioners (professionals), providing a diverse prospective of the virtual reality and also strategical actions to improve customers' experience.

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The purpose of this paper is to scrutinize and classify the literature linking gaming for healthcare and management phenomena. An objective bibliometric analysis is conducted, supported by subjective assessments based on studies focused on the linking of gaming for healthcare and management fields. From the analysis and its evaluation, three clusters depicting literature linking gaming for healthcare and management phenomena are showed: management and governance public/private healthcare system; gaming and knowledge/strategic management; management health/medical insurance system using game theory. Moreover, the study shows the limits of existing literature on this topic and proposes future research topics. This is one of the first attempts to comprehend the research stream which, over time, has paved the way to the intersection between gaming for healthcare and management fields.

PurposeThis article aims to describe the role universities should play in student to work transition.Design/methodology/approachAn objective bibliometric analysis is conducted and supported by qualitative assessments based on authors’ study of relevant papers.FindingsTwo themes emerge from the analysis: the first on the university's role in students' learning, skills and fits, in the transition process; the second on the university's role in engagement, motivation and support students in university-to-work transition.Research limitations/implicationsFrom the analysis, no indications emerge on how universities could contribute to student-to-work transition in the context of Agenda 2030 for Sustainable Development objectives. Furthermore, training students for the future is not an easy assignment in a fast-changing ecosystem. How can higher education prepare students to face future challenges if we only have partial and incomplete perceptions about possible futures? This vexes many policymakers, organisational leaders and educators. Finally, it could be an interesting next step to repeat the Bibliometrix research using subfield keywords to analyse revealed gaps.Practical implicationsThe study shows that the topic analysed is complex from the managerial, political and social points of view. The issues addressed by studies in UWT so far, concern various aspects: development of student identity, student engagement, fit between higher education and labour market, student motivation, student emotions and learning approaches. The university-to-work transition theme has become a work in progress effort and will most likely continue for the foreseeable future.Originality/valueSince research into university-to-work transition is fragmented, a comprehensive view of this theme seems necessary. Given the importance of the subject, this study will endeavour to fill this gap with an overall and organic perspective of the issue. This is one of the first attempts to grasp this research stream, which, over time, has paved the way to the intersection between “university-to-work transition” in business, management and educational fields.