Four attitudinal components of customer loyalty were synthesised from the services literature and combined to produce a loyalty conceptualisation that excludes repurchase behaviour. This proposed conceptualisation of service loyalty was then modelled in two quantitative studies to determine the effects of potential predictors. The influence of consumers' evaluative judgements was compared against the effects of relational outcomes. The three evaluative judgement measures were service encounter satisfaction, perceived core service quality and value for money while relational measures comprised social comfort, social regard and friendship. It was found that while personal friendship between customer and service employee was significantly associated with loyalty, service encounter satisfaction was the major predictor. It was also found that the relational factors of social comfort and social regard played indirect roles through their influence on customer's evaluation of satisfaction and quality. Conversely, friendship was not related to the mediating variables of service encounter satisfaction and perceived core service quality.

Drug and alcohol use presents a serious social problem for most countries in the world. Of particular concern is the well-documented relationship between substance use and crime, which has contributed to an increased popularity and willingness to utilize more forceful means to pressure substance users into treatment. Although compulsory/legally mandated treatment is appealing, it has been one of the most fiercely debated topics in the addiction field, raising a number of issues including ethical concerns and motivational considerations. In this context, the most important question to be answered is whether or not compulsory treatment is effective in the rehabilitation of addicted offenders. Regrettably, three decades of research into the effectiveness of compulsory treatment have yielded a mixed, inconsistent, and inconclusive pattern of results, calling into question the evidence-based claims made by numerous researchers that compulsory treatment is effective in the rehabilitation of substance users. The present paper provides an overview of the key issues concerning the use and efficacy of legal coercion in the rehabilitation of substance users, including a critique of the research base and recommendations for future research.

Web-based lecture technologies are being used increasingly in higher education. One widelyused method is the recording of lectures delivered during face-to-face teaching of on-campus courses. The recordings are subsequently made available to students on-line and have been variously referred to as lecture capture, video podcasts, and Lectopia. We examined the literature on lecture recordings for oncampus courses from the perspective of students, lecturers, and the institution. Literature was drawn from major international electronic databases of Elsevier ScienceDirect, PsycInfo, SAGE Journals, SpringerLink, ERIC and Google Scholar. Searches were conducted using key terms of lecture capture, podcasts, vodcasts, video podcasts, video streaming, screencast, webcasts, and online video. The reference sections of each article were also searched and a citation search was conducted. Institutions receive pressure from a range of sources to implement web-based technologies, including from students and financial imperatives, but the selection of appropriate technologies must reflect the vision the institution holds. Students are positive about the availability of lecture recordings. They make significant use of the recordings, and the recordings have some demonstrated benefits to student learning outcomes. Lecturers recognise the benefits of lecture recordings for students and themselves, but also perceive several potential disadvantages, such as its negative effect on attendance and engagement, and restricting the style and structure of lectures. It is concluded that the positives of lecture recordings outweigh the negatives and its continued use in higher education is recommended. However, further research is needed to evaluate lecture recordings in different contexts and to develop approaches that enhance its effectiveness.

There is growing evidence for interventions that improve outcomes for early to middle childhood. However, a lack of research exists outside of this developmental period. This lack of research is concerning given the potential positive impact of early intervention, for individuals and, financially, for governments. In addition, the lack of interventions for adolescents and adults further highlights the widening developmental gap and the potential influence of secondary disabilities for this at-risk population.

Background: Emerging evidence indicates that holding particular stress mindsets have favorable implications for peoples' health and performance under stress. Purpose: The aim of the current study was to examine the processes by which implicit and explicit stress mindsets relate to health-and performance-related outcomes. Specifically, we propose a stress beliefs model in which somatic responses to stress and coping behaviors mediate the effect of stress mindsets on outcomes. Methods: Undergraduate university students (N = 218, n = 144 female) aged 17 to 25 years completed measures of stress mindset, physical and psychological wellbeing, perceived stress, somatic responses to stress, proactive behaviors under stress, and an implicit association test assessing an implicit stress mindset. At the end of the semester, students' academic performance was collected from university records. Results: Path analysis indicated significant indirect effects of stress mindset on psychological wellbeing and perceived stress through proactive coping behaviors and somatic symptoms. Stress mindset directly predicted perceived stress and physical wellbeing, and physical wellbeing and academic performance were predicted by stress mindset through perceived somatic symptoms. Implicit stress mindset did not predict proactive behavior as anticipated. Conclusions: Current findings indicate that behaviors with the goal of proactively meeting demands under stress and perceived somatic symptoms are important mediators of the effect of stress mindset on health-and performance-related outcomes. The findings from this study provide formative data which can inform the development of future interventions aiming to encourage more adaptive responses to stress.