This paper presents two palmtop applications: Taeneb CityGuide and Taeneb ConferenceGuide. Both applications are centred around Starfield displays on palmtop computers -this provides fast, dynamic access to information on a small platform. The paper describes the applications focussing on this novel palmtop information access method and on the user-profiling aspect of the CityGuide, where restaurants are recommended to users based on both the match of restaurant type to the users' observed previous interactions and the rating given by reviewers with similar observed preferences.

The Scottish Government's recent review of its definition of fuel poverty has increased the focus on how best to deliver support to the most vulnerable fuel poor householders. Previously we have argued that this requires a greater emphasis on delivering face-to-face and in-home energy advocacy services however, we have also noted the need for further research to inform policy in this area. This paper presents findings from two related studies to elucidate our understanding of the energy advocacy needs of vulnerable householders. The first is a quantitative analysis of the types of support provided to vulnerable householders in Renfrewshire, which is contiguous with Greater Glasgow. The second is a qualitative study using semi-structured interviews with clients accessing energy advocacy services provided by South Seeds, a charity serving the Glasgow Southside community, conducted as part of a wider evaluation of the organisation. These serve to illustrate that often the support sought is for advice that must be delivered face-to-face and in-home, supporting previous studies that show the provision of advice by telephone and online is often insufficient for meeting the needs of vulnerable householders.

This paper reports the design, development and feedback from the initial trial of the Taeneb City Guide project developing tourist information software on Personal Digital Assistant (PDA) handheld computers. Based on the users' requirements for electronic tourists guides already published in the literature, the paper focuses on the three main technology features of the systems, which would give the advantage over the existing paper publication:• Query-able dynamic map interface; • Dynamic information content; • Community review systems and users' forum.The paper also reports the results of an initial trial of a City Guide for Glasgow conducted as part of the EMAC 03 conference.

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