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Although much has been written in Australia about the need to adopt integrated physical distribution management systems, little has been said about the approach firms should use in implementing such systems. The present paper used a structured problem‐solving process to show how solutions can be generated, evaluated and implemented. The paper argues that implementation problems in the physical distribution area can be overcome by a proper consideration of resource availability and option acceptability during the evaluation stage of the problem solving process, and by the preparation of action plans.

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