As organizações, por meio da gestão do conhecimento, buscam obter vantagem competitiva a partir do seu conhecimento gerado e adquirido. O uso das mídiais sociais tornou-se tão frequente por parte das pessoas que acabou se tornando um recurso organizacional. Um dos principais motivos para o uso das mídias sociais nas organizações é a gestão do conhecimento. Durante quase duas décadas diversas pesquisas sobre o uso de mídias sociais para a gestão do conhecimento foram realizadas. Desse modo, o objetivo desse estudo é mapear o perfil da pesquisa científica sobre as Mídias Sociais e a Gestão do Conhecimento. Foi conduzido um estudo bibliométrico para examinar as pesquisas científicas relacionadas ao tema e elaborado o mapeamento temático. Com base no mapeamento temático que contemplou 379 publicações, foi possível identificar a existência de vertentes de estudo em ascensão relacionadas ao tema. Com isso, pretende-se contribuir para a literatura, ao tornar evidente os principais autores, trabalhos, periódicos e eventos, e tópicos de pesquisa relacionados ao tema. Palabras clave: Mídias SociaisOrganizations, through knowledge management, seek to obtain competitive advantage from acquiring and generating knowledge. The use of social media has become so frequent that it has turned into an organizational resource. One of the main reasons for the use of social media in organizations is knowledge management. Over the last two decades, several works analysed the use of social media to knowledge management. However, it was not identified research that analyzed these two concepts and shows these findings. Thus, the objective of this study is to map the scientific research on Social Media and Knowledge Management. This paper conducted a bibliometric study with 379 publications to examine scientific research related to the topic and to elaborate a thematic mapping. The mains authors, terms, sources, and research stream (clusters) was analyzed. Based on the thematic mapping it was possible to identify the existence of rising paths related to the theme. This paper intends to contribute to the literature by pointing main authors, works, journals, events, and research topics related to knowledge management and social media.

No abstract

IT resources represent an important organizational asset and particularly useful for supporting decision making on business objectives. Software development activities have a significant role on the total of investments on IT resources. The Brazilian market for software and related services is growing every year and today it reaches almost 1% of the national GDP, offering opportunities for professionals and service providing organizations for software development. At the same time that turnover grows, results indicate that between 60% and 80% of the software projects exceed the amount of the estimate effort and/or duration, and it represents problems to organizations, clients and providers of this service. These problems are basically of two types and are associated to estimation errors of (i) effort and (ii) duration. This work has the objective of presenting an instrument for analyzing the impact factors for estimating errors of effort and duration in software projects. An exploratory and qualitative research was carried out by interviewing experts in software project management to validate the instrument. The paper details the instrument developing process taking into account the experts' opinions about its significance and applicability. In its current stage of development, the instrument can already be considered an important tool for providing continuous improvement on software development projects.