Penelitian ini bertujuan untuk mengetahui dan menganalisis kinerja manajemen SMAK Frateran Ndao dengan menggunakan pendekatan balanced scorecard dalam mengembangkan strategi dimasa akan datang. Jenis penelitian ini adalah deskriptif kuantitatif. Jumlah  sampel dalam penelitian  83 siswa kelas XI dan XII serta 62 orang guru dan tenaga kependidikan. Teknik pengumpulan data menggunakan dokumentasi, kuesioner dan wawancara. Teknik analisis data menggunakan analisis balanced scorecard dan analisis Swot Hasil penelitian terhadap kinerja manajemen SMAK Frateran Ndao menggunakan pendektan balanced scorecard menunjukan pengelolaan keuangan  sangat ekonomis,  efektif, namun tidak efisien. kepuasan siswa terhadap layanan yang diberikan  sebesar 74,40 % (skala 4) dengan kategori puas, proses bisnis internal  yang terdiri dari inovasi, proses dan layanan purna jual (alumni) dengan skor 47 dengan kategori sangat baik, pertumbuhan dan pembelajaran  menunjukan kepuasan guru dan  tenaga kependidikan  sebesar 73,33 % (skala 4) kategori puas. pengembanagan strategi yang dilakukan antara lain : penggunaan keuangan sesuai RABS, meningkatkan besarnya jumlah gaji pensiun untuk guru dan tenaga kependidikan, meningkatkan biaya peremajaan sarana dan prasarana sekolah, meningkatkan tagihan SPP kepada orang tua siswa, meningkatkan kompetensi guru melalui pendidikan dan pelatihan, meningkatkan prestasi siswa dibidang akademik dan non akademik, mengadakan koperasi sekolah, meningkatkan promosi melalui website sekolah, menigkatkan kerjasama dengan orang tua, alumni, dan pihak lain

Excellent service provided by service officers in the field of population registration, especially e-KTP loading, greatly affects the quality of service perceived by the community. Making e-KTP which take 2-4 weeks, lack of friendliness of employees is providing services, service provided are too bureaucratic, the numbers of  officers who handle the e-KTP recording process is not comparable to the people who take care of making e-KTP  are problems faced in managing the e-KTP. This study aims to determine the value of the community satisfaction index in getting public services at the office of population and civil registration in ende regency, especialy the process of making e-KTP. The population in this study amounted to 9.811 people with a total sampel of 99 people.  Date collection techniques using questionnaires, interviews and documentation. The dat a of analysis technique uses an analysis of the community satisfaction  index which is calculated using the weighted average value of each service element. The result of the study show that the community satisfaction index in obtaining e-KTP making services at the ende regency popilation and civil registration office uses 12 elements or assessment indicators coverted to 37,50 and is in the category of poor service quality, while the average value of the community satisfaction indeks studied based on the characteristics of the respondents is 1,39 and is the category of poor service quality

The purpose of this study is to examine and analyze the financial performance of cooperatives in the Ende regency of Indonesia from 2017 to 2019. This study is descriptive in nature. Documentation and interviews were utilized to obtain data. Cash flow ratio analysis was used in the data analysis, which included the following cash flow ratios: operating cash flow ratio, fund flow coverage ratio, cash to interest coverage ratio, cash coverage ratio to current liabilities, capital expenditure ratio, total debt ratio, cash flow coverage ratio, and free net cash flow ratio. The findings of this study show that the financial performance of cooperatives Pegawai Republik Indonesia, Ende Regency in the years 2017 – 2019 was generally poor because of the eight cash flow ratios used, only two of which meet the standards above one, namely cahs to interest coverage ratio and free net cash flow ratio, while the other six are below standard one, namely operating cash flow ratio, fund flow coverage ratio, cash coverage ratio to current liabilities, capital adequacy ratio, capital adequacy Cooperative management has been unable to control the flow of cards and must enhance cash inflows while decreasing cash outflows.

This research aims to determine the performance of PDAM Tirta Benari Bajawa year 2015-2017 seen from the perspective of financial, customer, internal business, growth and learning. The data used in this research is quantitative data sourced from secondary data, financial report, and data published by PDAM Tirta Benari Bajawa from 2015 to 2017. Measurement of Financial Perspective performance using profit margins and return on invetment, measurement of customer perspective performance using customer acquisition aspects, customer retention, and pelagic profitability. Measurement of internal business process perspective performance using water-meter replacement aspect. Measurement of growth and learning perspective performance using employee training aspects. The results showed that the financial perspective is poor, because the company has not increased the sales volume of water well, causing the water sales turnover could not cover the cost-operational costs. The performance of the customer's perspective is poor, due to the average every year the number of new customers is not comparable to the number of subscribers as a result of the unoptimized service provided. Performance of internal business perspective is less good, this is due to management less attention to the change of meter whose economic age is over, causing a lot of water meter that is not functioning properly.  The performance of the growth and learning erspective is lacking, this is because management pays attention to the development of employee-specific employee skills through technical training training. In general, the performance of the PDAM management Tirta Benari Bajawa is said to be less good, so that the management of the company should improve the service to customers through the distribution of water continuously every day so as to increase the volume Water sales and cover operational costs.

Good working capital management can increase the value of cooperative profitability which is indicated by the residual value of operating results (SHU). This study aims to determine and analizy the management of working capital  at Kopdit Obor Mas Cabang Utama Ende years 2018 - 2020 in increasing. The type of used is quantitative data sourced from secondary data in the form of financial balance report  and calculations of remaining operating results for 2018 - 2020. The data analysis technique uses the analysis of working capital turnover ratio and profitability ratio The results of the study show  that working capital turnover fluctuates where for 2019 it has increased but in 2020 it has decreased so that it affects the acquisition of fluctuating  profitability value s indicated by the ratio NPM, ROA, ROE. Efforts to increase profitabiity can br done by using cash optimaly  so that there is no idle cash,  increasing receiveble collection so as not to cause a buildup of working capital  on receivables and controlling operational and non operational cost