Purpose The purpose of this paper is to present a case study about the diagnosis perform of the building maintenance process in a Brazilian Government public institution. Design/methodology/approach The research methodology involved interviews, maintenance process diagnosis and request database analysis. Findings The results showed that the average attendance rate of the received requests is 86 percent and the greatest demands are related to the refrigeration, electrical and hydrosanitary installations, which represent 55 percent of the total requests. According to maintenance management, it was verified the need for a better structuring of the requests receiving system and greater rigor to the services quality. Originality/value The paper extends the knowledge relating to the building maintenance process in government public institutions. The government building maintenance management characterization can serve as reference and benchmark for similar institutions.

A Universidade de Pernambuco (UPE) é uma universidade pública estadual multicampi, formada por 15 unidades de ensino, dentre as quais está compreendida a Escola Politécnica de Pernambuco (POLI). A instituição constitui patrimônio da sociedade do estado e desde sua fundação, há 52 anos, desempenha papel crucial no desenvolvimento social e econômico no âmbito local.

A pesquisa objetiva diagnosticar, classificar e elaborar propostas de recuperação para as patologias das alvenarias de vedação encontradas em hospital. A metodologia envolve o estudo de caso que inclui: revisão da literatura; coleta de dados e análise de informações sobre a edificação; definição do nível da inspeção; realização da vistoria de inspeção; descrição e classificação das manifestações patológicas encontradas através do método FMEA (Failure Mode and Effect Analysis); e proposição de técnicas para recuperação. Foram identificadas as seguintes patologias: fissuras; umidade e bolor. As principais contribuições deste trabalho são: descrição das etapas adotadas para elaboração do diagnóstico e classificação das patologias e apresentação de propostas de recuperação, instrumento de apoio aos gestores das edificações na contratação dos serviços de recuperação.

Background and Objective: The wet-process sprayed mortar is a potential solution to minimize the traditional application negative points. However, its use is still incipient and a recent technological innovation in several regions of Brazil. Few available parameters that attest gains to subsidize the budget, design, and execution of cladding are systematized. This paper aims to evaluate the industrialized mortar loss and labor productivity in the execution of internal and external cladding for buildings. Methods: The first step was to define the elements to characterize the constructive cladding technology with mechanical projection of mortar and method for effective data collection. The second step consisted in the accomplishment of the field research, which took into account the case studies in 08 buildings under construction. The third step intended to describe the best practices highlighted in the construction works analyzed and the fourth step described the identification of actions able to succeed in the implementation and operation of the system. Result: The results allowed verifying industrialized mortar loss varying from 6.38% to 150.02%, as well as masons’ productivity from 0.18M’hr/m2 up to 5.91M’hr/m2. The present research also made it possible to identify factors influencing the increase in the loss indicator, such as the fresh mortar consistency, failure in the transport and control of bagged materials, and high thicknesses in the cladding layer. As for the factors that favored productivity, it is important to highlight: the experience of the masons involved, the mortar application to the windows, and good logistics for the transportation of bagged goods. Conclusion: Identification of the best practices, opportunities to improve production management, and obtainment of quantitative references comprise the main contributions of this research, which may help in adoption of this technology and solution of similar problems by construction companies.

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