The study of job burnout has focused primarily on workers who hold human-service jobs, such as teachers, nurses, and social workers. Little extant research, however, has explored emotional communication and job burnout among workers from other industries. The present study used the empathic communication model of burnout to explore how interactions with distressed clients affect real estate agents' feelings of burnout and thoughts of quitting. A total of 287 real estate agents and brokers completed an online questionnaire about their empathic responses to client distress, communicative responsiveness, burnout, and thoughts of quitting. Results indicate that the empathic communication model of burnout offers adequate explanation for the relationship between empathy, communication, and burnout for real estate agents. Practical and theoretical implications of these results are discussed.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.