Abstract Purpose: The present study offers an all-encompassing analysis of the significance of risk management in the context of online transactions, with a particular emphasis on the escalating concerns regarding network and system security within the financial institutions of Zambia. Methodology: The research utilized a mixed-methods design, integrating an extensive review of relevant literature with an examination of primary data obtained through interviews with significant stakeholders. Findings: The results underscore the significance of proficient risk management tactics in alleviating the susceptibilities linked with internet-based transactions, specifically within the financial industry of Zambia. This discourse delves into monetary establishments' obstacles in securing their networks and systems and the possible consequences of insufficient risk management methodologies. Unique Contribution to Theory, Practice and Policy: The paper draws conclusions from the findings and suggests recommendations to improve risk management frameworks and bolster network and system security in online transactions in the financial sector of Zambia. The study was validated using a mixed-methods design, combining a comprehensive literature review with primary data obtained through interviews with significant stakeholders. This approach allowed the researchers to gather insights from existing knowledge and perspectives from relevant individuals involved in the financial institutions of Zambia. The exponential expansion of digital commerce has presented many obstacles for financial establishments operating in Zambia. One of contemporary society's foremost challenges is the increasingly salient problem of network and system security. It is because online transactions are frequently more susceptible to cyber threats than conventional offline transactions. Consequently, it is imperative for financial institutions operating in Zambia to undertake measures to enhance their risk management strategies to safeguard their clients and commercial operations. The effective management of risks associated with online transactions is a critical concern for financial institutions in Zambia. Robust network and system security measures are essential to mitigate potential threats and vulnerabilities.

Purpose: Digitalization research is increasingly receiving interest among academics and researchers in recent years. The current systematic review provides a detailed analysis of fragmented literature on digitalization of business sustainable practices with the primary objective of structuring the boundary conditions for the investigation of the phenomenon. Methodology: The review applies a multi-dimensional framework for the synthesis and analysis of the research, and to discern the three primary thematic areas of digitalization including structural change and value creation, the use of digital technologies, and consumer behaviour. Based on the approach of the analysis of the articles, the adopted methodological framework was important in achieving the objectives of the review. Finding: The study found that the internal and external perspectives of digitalization research are applicable in the Business-to-Business (B2B) and Business-to-Customer (B2C) by promoting the adoption of sustainable business practices and improving collaborative and positive relationships with the consumers to enhance customer experience. Digitization of business practices has the potential of enhancing connectivity, promoting financial inclusion and improving access to trade and public services. Also, it is reported that digitalization can be used as a tool for improving the absorption of knowledge to enhance innovation and strategic renewal. Recommendation: Companies should consider long-term prospects and digital disruption before embracing new technology. Businesses should redesign the customer journey to fit consumers' demands and focus on creating connections. To succeed, organizations must personalize the consumer experience. To collect client data and provide a unique experience, companies need a CRM. Consumers desire a seamless, anytime multi-channel experience. Companies may provide fast, tailored, and easy-to-access services by integrating all interactions into a single digital profile.