Social media over the years has been shown to be an important source for information in times of crisis and confusion. Citizens who were restricted to their homes due to pandemic-mitigating lockdowns have desired more than ever to be informed about the pandemic, have been exposed to a host of misinformation, which has also affected their trust in the media, as well as the way they have been informed about COVID-19 in the days following. This research aims to analyze how citizens have used the media during COVID-19 and whether they were capable to accurately distinguish misinformation or disinformation from accurate information. To respond to the research question and to test hypotheses a survey based on purposive sampling method was used with citizens that included 850 respondents from the seven main regions of Kosovo. Results of this study indicate that the information-seeking habits have changed within a short period of time and Kosovo society can easily be affected by disinformation. The data demonstrated that citizens failed to distinguish between false and true news. The results also highlight that education and economic situation were significant indicators, with less educated people, and people with the weakest economic well-being are more likely to believe false information.

Organizational communication has always impacted organizational effectiveness and performance. Taking into account the importance of the railways, it is important to study this dimension in Kosovo's railway companies,. The railroad is regarded as the first media revolution and railways have revolutionized human life in general. The purpose of this research is to analyze the leaders-staff relationships in public institution in the Republic of Kosovo, in this case, Kosovo Railways companies, from an employee's perspective. In this study, data were collected from 312 employees in three railway organizations in Kosovo, Infrakos, Trainkos, and Railtrans. The survey questions have been raised based on the Communication Satisfaction Questionnaire. The results of the study show that the level of communication in all three companies is satisfactory, but the evaluation and performance of employees are not evaluated or it is ignored by managers. The results also show that supervisors and managers' instructions from the employees are positively evaluated, while employees consider that there is a lack of appreciation and staff feedback from the manager for their successes and work.

This paper aims to address the preparation of students for their digital skills in relation to media literacy and information technology. The research was conducted at the country level with students aged 11-15 years with 600 respondents from primary and secondary schools in Kosovo. The results show that most of them believe that the inclusion of the subject of “Media and Information Literacy” would help them in developing the necessary skills to properly use the new technology available. A survey was used as a working method, with the aim of obtaining results that tested the main hypothesis of the paper. The main theoretical approaches for media and information literacy are addressed in this paper, in order to contextualize the research and link it with the aspect of scientific theoretical treatments. The case study has extracted data for the first time on this issue in Kosovo, a country where the extent of the Internet access is the largest in the Western Balkans region.