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Video streaming on mobile devices is prone to a multitude of faults and although well established video Quality of Experience (QoE) metrics such as stall frequency are a good indicator of the problems perceived by the user, they do not provide any insights about the nature of the problem nor where it has occurred. Quantifying the correlation between the aforementioned faults and the users' experience is a challenging task due the large number of variables and the numerous points-of-failure.To address this problem, we developed a framework for diagnosing the root cause of mobile video QoE issues with the aid of machine learning. Our solution can take advantage of information collected at multiple vantage points between the video server and the mobile device to pinpoint the source of the problem. Moreover, our design works for different video types (e.g., bitrate, duration, ..) and contexts (e.g., wireless technology, encryption, ..) After training the system with a series of simulated faults in the lab, we analyzed the performance of each vantage point separately and when combined, in controlled and real world deployments. In both cases we find that the involved entities can independently detect QoE issues and that only a few vantage points are required to identify a problem's location and nature.

Abstract-In this paper, we analyze the YouTube service and the traffic generated from its usage. The purpose of this study is to identify by strictly using passive measurements the information that can be used as metrics or indicators of the progress of individual video sessions and to estimate the impact of these metrics in the user experience. We find a novel method to track the progress of the video playback that, in contrast to previous works, does not require instrumentation of the video player neither browser-based plug-ins. Instead, we extract important statistical information about the status of the playback by reverse engineering the metrics in related HTTP requests that are generated during playback. For the purpose of collecting these metrics, a tool was developed to perform YouTube traffic measurements by means of passive network monitoring in a large university campus network. The analysis of the obtained data revealed the most important sources of initial delay in the sessions as well as buffer outage events and download rate statistics. Further analysis revealed the impact of video advertisements and re-buffering events on the user experience in terms of video abandonment rate.

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Abstract-Network performance anomalies can be defined as abnormal and significant variations in a network's traffic levels. Being able to detect anomalies is critical for both network operators and end users. However, the accurate detection without raising false alarms can become a challenging task when there is high variance in the traffic. To address this problem, we present in this paper a novel methodology for detecting performance anomalies based on contextual information. The proposed method is compared with the state of the art and is evaluated with high accuracy on both synthetic and real network traffic.