Abstract-It is critical for the Faculty of Engineering, Gipuzkoa (FEG) of The University of The Basque Country to reduce the Dropout Rate (DR) in the first course of Engineering Grades. To this end, an Educational Improvement Project (EIP) was launched for the period 2015-2017. The proposed EIP seeks a significant improvement in the Yield Rate (YR), Rate of Success (RS) and DR of the first year courses of the degrees that are taught in the FEG, through the improvement in teaching and information and orientation of new students. The product to be elaborated consists of a set of innovative proposals for the processes of Teaching / Learning (T/L). This communication focuses on the questionnaire that has been passed to first-year students in the FEG. The preliminary results show that students have difficulties to adapt to new working dynamics when arriving to university. They are used to the information overload, which makes them get lost when the information search itself is part of the learning process.