Over the last two decades, researchers have put significant efforts into exploring knowledge in the area of organizational citizenship behavior (OCB). This study aimed to investigate the global research trends in the OCB field based on publication outputs. The analysis focused on the top authors, journals, institutions, and countries. Using the Scopus database, a total of 4,324 publications from 2000 to 2019 were retrieved. A series of bibliometric indicators such as h-index, citations, and productivity were used to conduct the performance analysis. Moreover, the VOS viewer was employed to visualize the scientific landscapes. The graphical analysis used bibliographic co-authorship coupling among affiliated countries and author keywords from the bibliographic coupling of co-occurrence. The result indicated that there had been a dramatically increasing trend of study on OCB. In addition, the United States ranked first in terms of production, journals, citation impact, co-authorship, institutions, and authors in this subject. Furthermore, OCB has mainly been associated with the topics of job satisfaction and leadership. Apart from that, some other themes linked with OCB in recent studies were also found out. Our research plays an informative and complementary role as it provided most of the key aspects of OCB.

Globally, the COVID-19 pandemic has brought significant implications to the workplace and highly impacted employee performance in every organization. In contemporary research, the scholars agree that leadership is one of the critical antecedents to predict employee performance in organizations. However, research is needed to investigate the mediating role of integral factors such as benevolence values (BV) and self-efficacy (SE) in predicting employee performance in the workplace. This study aimed to investigate the impact of key antecedents on employee performance in the banking industry. The findings reveal that the key antecedents, e.g., servant leadership (SL), self-efficacy (SE), and benevolence values (BV), have a direct positive relationship with employee performance (EP). Moreover, multiple indirect paths were tested, including serial mediation. This study used a quantitative methodology based on the positivist paradigm. A sample of 560 employees was randomly chosen. A survey questionnaire was distributed among them, and 400 were returned with a response rate of 70%, and the clean data of 400 employees was used for data analysis. The structural equation modeling (SEM) technique was employed using Smart PLS 3.3.3 software. The results confirmed that both SE and BV mediate the relationship between SL and EP. Likewise, BV mediates the relationship between SE and EP, and SE mediates the relationship between SL and BV. Finally, in serial mediation, the relationship between SL and EP is also established via SE and BV together as mediators.