No abstract

Business process engineering is carried out on the business process of Wardani’s souvenir shop which is located at Jl. Monkey Forest, Ubud. This shop was chosen as the research use case because the shop is located in a strategic tourist location in the center of Ubud. Reengineering is focused on the Wardani Store’s business activities in the purchasing, inventory, and sales business functions, where at the time the research was conducted, all processes were still using the manual method. This method often causes problems, such as uncontrolled purchasing of goods, errors in recording purchases and sales of goods, length of calculation in transactions, and unclear information on availability of goods. Therefore, an approach is needed in developing an integrated system in the company's operational activities, and the application of Enterprise Resource Planning (ERP) can be an alternative in overcoming the problems experienced. ERP implementation is carried out by identifying ongoing business processes for purchasing, inventory, and selling goods, then making an integrated system proposal by implementing Odoo 13. System testing is carried out using the User Acceptance Test (UAT) method which is a final testing method for developing a product to validate whether the system built is in accordance with the user's needs or not. The system test results show that the Odoo ERP application is considered quite successful in helping companies in purchasing, inventory, and selling goods, so that business processes become more effective and efficient

Background: Information technology is developing rapidly over time, but there are many companies do not make use of it to support their operational activities. One example is the queue system in the Radiology Section of Sanglah Hospital, which operates the conventional queue system.Objective: The problem occurs in this queue system is inefficient waiting time because the patients must come early and wait in line in the hospital waiting rooms. Many patients thereafter decide going home first or doing other activities. Another problem is it triggers double costs of transportation. The purpose of this study is to improve patients comfort while waiting in queue by applying untethering the queue. Untethering the queue is a service that allows people to be in a queue even though they are not in the waiting room.Methods: The system applies the FCFS (First Come First Serve) algorithm to manage patients’ queue and integrates this queue system with Telegram and SMS gateway. It makes patients easier to take queue numbers and receive notification of health service time from the Radiology Section of Sanglah Hospital.Result:  As a result of this study is an untethering the queue application which is web-based queue system integrated to Telegram and SMS gateway. The daily queue services in the Radiology Section of Hospital can be improved through this application.Conclusion: Patients can only come to the hospital when the queue numbers obtained nearly the health service time so that it leads to time efficient and comfort while waiting in queue.Keywords:First Come First Serve, Multi Channel Access, SMS, Telegram, Untethering the Queue

<p class="Judul2">Bali merupakan satu dari beberapa destinasi wisata yang mendatangkan wisatawan nusantara dan mancanegara di Indonesia. Pada tahun 2017, wisatawan mancanegara yang berkunjung ke Bali adalah sebesar 5,6 juta orang dan didominasi oleh wisatawan dari negara Cina. Jumlah kunjungan pada seluruh objek wisata yang ada di Bali tahun 2017 mencapai 17,8 juta kunjungan. Berdasarkan hal tersebut, pemerintah daerah membutuhkan strategi dan keputusan dalam pembangunan sarana dan prasarana yang dapat mendukung pengembangan dan kemajuan pariwisata di Bali. Pemanfaatan teknologi <em>business intelligence</em> dalam menganalisa data dalam jumlah yang besar akan membantu. Penelitian ini mengembangkan sistem informasi memakai pendekatan BI dalam menganalisis data pariwisata Bali dan manajemen data dengan menggantikan pemakaian kertas menjadi media komputer sehingga data tidak hilang begitu saja, namun digunakan sebagai acuan saat menentukan keputusan. Dalam pengembangan sistem digunakan beberapa metode diantaranya <em>framework </em>Codeigniter dengan arsitektur <em>web</em> MVC (<em>Model, View, </em>Controller), OLAP (<em>On-line Analytical Processing</em>) untuk menampilkan visualisasi data, dan <em>double exponential smoothing</em> menampilkan hasil peramalan data pada periode berikutnya. Nilai <em>error </em>dari metode peramalan tersebut dapat dihitung menggunakan algoritma <em>Mean Absolute Percentage Error</em>. Agar dapat mengetahui tingkat pemanfaatan terhadap pengembangan sistem ini, maka digunakan metode <em>black box testing</em>, <em>usability testing</em>, dan <em>user acceptance test</em> untuk mengetahui kualitas dan fungsionalitas sistem dari segi input, output, dan penilaian oleh pengguna sistem. Penelitian ini memperlihatkan bahwa pemakaian teknologi BI tidak hanya mendukung pada perusahaan namun juga mendukung pada bidang pariwisata, pemerintahan dan layanan. Sistem yang dikembangkan dapat membantu proses pemantauan pariwisata dan pendukung dalam pengambilan keputusan.</p><p class="Judul2"> </p><p class="Judul2"><strong><em>Abstract</em></strong></p><p class="Judul2"><em><em>Bali is one of several tourist destinations that bring domestic and foreign tourists to Indonesia. In 2017, there were 5.6 million foreign tourists visiting Bali and dominated by tourists from China. The number of visits to all tourist objects in Bali in 2017 reached 17.8 million visits. Based on this, local governments need strategies and decisions in the development of facilities and infrastructure that can support the development and progress of tourism in Bali. The use of business intelligence technology in analyzing large amounts of data will help. This study develops an information system using the BI approach in analyzing Bali tourism data and data management by replacing paper use as computer media so that data does not just disappear, but is used as a reference when making decisions. In system development, several methods are used including the Codeigniter framework with the MVC web architecture (Model, View, Controller), OLAP (On-line Analytical Processing) to display data visualization, and double exponential smoothing to display the results of forecasting data in the next period. The error value of this forecasting method can be calculated using the Mean Absolute Percentage Error algorithm. In order to determine the level of utilization of this system development, black box testing, usability testing and user acceptance tests are used to determine the quality and functionality of the system in terms of input, output, and assessment by system users. This study shows that the use of BI technology is not only supportive of companies but also supports tourism, government and services. The system developed can assist the tourism monitoring process and support decision making.</em></em></p>

The significant change in the consumption pattern of Indonesia’s modernising society––further intensified by the Indonesian Government’s plan to push towards the era of the Industrial Revolution 4.0, has fostered the need for manufacturing companies to create newly automated processes and make the transition to become a digitalised business entity. Enterprise Resource Planning is a software that enables the creation of integration and automation of business processes between various departments within a company, thus creating an effective business strategy. The data that has been acquired from research at a poultry processing company are then being mapped into the ERP software of Odoo V12.0, therefore creating new sets of re-engineered business processes. There are seven newly proposed reengineering business processes––in which only concentrate on the production and technical department within the particular company, by utilising the manufacturing and maintenance modules. The re-engineered business processes are assessed using the Technology Acceptance Model theory, to measure its usability and practicality, which generates the score of Likert’s interpretation above the accepted standard of 1340 and 1227, for both the manufacturing and maintenance modules respectively.  Keywords: Business Process Reengineering, Enterprise Resource Planning, Manufacturing Process, Odoo, Technology Acceptance Model.