Solving communication problems in the digital environment is becoming increasingly difficult for both teachers and students. The formation of communicative skills of future teachers in the learning process is also important from the standpoint of increasing relevance in the development of emotional intelligence of the personality. The purpose of the academic paper was to develop and test a model of formation of communicative skills of future teachers in the process of studying at higher educational institutions (HEI). The research methodology is qualitative and quantitative; it is based on a quantitative assessment of the formation success of communication skills in the process of teaching the course "Psychology" for 120 students of the Faculty of Philology in Ukraine. Qualitative analysis of the effectiveness of the developed formation model of future teachers' communicative skills involved observing the teachers' and students' behavior of control and experimental groups of the course. The results demonstrate the effectiveness of the proposed formation model of future teachers' communicative skills in the process of studying at HEI. A liberal approach to teaching ensures the participation of students in discussions, confidence, lack of fear of making mistakes. As a result, the expression of false opinion does not reduce the level of participation in the communication process in the group. The teacher's behavior forms his image and attitude to the course as a whole, the level of interest and ease of perception of information by students, regardless of the complexity level of the material. Feedback in the form of teacherstudentteacher is extremely effective in the formation of communication skills. The student-centered approach provided a better level of communication skills in the experimental group. In the control group, the traditional approach based on classical teaching

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