The COVID-19 pandemic affected the entire world and caused radical changes in conducting business. During the pandemic, some companies adopted hybrid working, and some requested their employees to work entirely from their homes or workplace. This study is performed to determine the differences in the perceived task performance of employees working from home compared to those operating from their workplace and the possible mediating effect of job satisfaction due to such distinction. The study sample is limited to one call center to prevent the interference of other organizational variables such as management style, human resources practices, organizational culture, and to only call center agents to prevent any interference of the position-related factors. All the call center agents (n=421) participated in this study. The data obtained was examined by a path analysis with the Structural Equation Modeling (SEM). The results show that the employees who work from home full-time or on certain days of the week have better general task performance perception compared to those who work only from the workplace. The work location has not been found to affect job satisfaction significantly.

Despite substantial studies on COVID-19 and the problems employees face, the association between COVID-19 and resigning jobs has not caught the interest of researchers. Millions have already resigned from their employment, and more are expected to resign. This study aims to investigate the relationship between the demographics of employees, the course of COVID-19, perceived effect of COVID-19 on life (PEoC), fear, entrapment feeling, depression, and quitting the job during the COVID-19 pandemic. A cross-sectional study was designed, and a convenient sampling method was adopted. Data were collected via an online questionnaire and analyzed by using SPSS version 26. Correlation and regression analyses were performed to reveal the relationship. Coefficients and significance values were used to interpret the results. Independent samples t-test and one-way ANOVA are used to determine the difference across the groups. The correlation between depression and work location is statistically significant. The PEoC increases fear, internal and external entrapment, and depression. Despite the statistically significant correlations between quitting jobs and the education level, internal and external entrapment, PEoC, fear, and depression for employees who have COVID-19 history, quitting the job was found to be affected only by COVID-19 history, internal entrapment feeling, and education level. This study has shown that quitting the job is associated with PEoC, depression, and internal and external entrapments. The correlation between quitting jobs and other conditions differs depending on the COVID-19 history of the employee. Furthermore, quitting the job is being affected by the coronavirus history, the internal entrapment, and education level.

Retail businesses are the type of businesses that sell their goods individually or in small quantities rather than in bulk, mainly to individual customers. The retail business is one of the most important economic sectors in the world, with its capacity to create jobs and generate revenues, as well as its potential to act as a gateway to sustainability. Retail businesses are under increasing pressure from customers, stakeholders, and governments alike to take on more responsibility for their environmental impact. In that sense, it has become increasingly important for businesses to be aware of their environmental footprint and develop strategies to ensure they progress toward sustainability goals. This chapter will discuss how retailer businesses can adopt sustainable practices within their operations and management practices and the benefits of adopting them.