The goal of this study was to propose and test a model of the determinants of the need for employees’ assistance programs. The research model proposed six independent variables related to employees’ assistance programs: organizational support, personal coping, negative spillover, occupational commitment, job satisfaction, and tenure. The model proposed that the relationship between the independent variables and the need for employees’ assistance programs was not direct but was mediated by work-nonwork conflict and job stress Questionnaires were mailed to employees of a school district in western Canada, and 300 usable questionnaires were returned, a response rate of 42%. The research model received modest support from the data. Some of the fit indices were not as strong as expected. On the other hand, the conceptual model was supported.

The goal of this study was to propose and test a model of the determinants of the need for employees' assistance programs. The research model proposed six independent variables related to employees' assistance programs: organizational support, personal coping, negative spillover, occupational commitment, job satisfaction, and tenure. The model proposed that the relationship between the independent variables and the need for employees' assistance programs was not direct but was mediated by work-nonwork conflict and job stress. Questionnaires were mailed to employees of a school district in western Canada, and 300 usable questionnaires were returned, a response rate of 42%. The research model received modest support from the data. Some of the fit indices were not as strong as expected. On the other hand, the conceptual model was supported.