There has been substantial research on various aspects of people's usage of physical libraries but relatively little on their interaction with individual library artefacts; that is: books, journals, and papers. We have studied people's behaviour when working in physical libraries, focusing particularly on how they interact with these artefacts, how they evaluate them, and how they interact with librarians. This study provides a better understanding of how people interact with paper information, from which we can draw implications for some requirements on the design of digital libraries, while recognising that the term 'library' is a metaphor when applied to electronic document collections. In particular, improved communication with other library users and with librarians could facilitate more rapid access t o relevant information and support services, and structuring information presentation so that users can make rapid assessments of its relevance would improve the efficiency of many information searches.

The aim of the work reported here was to better understand the usability issues raised when digital libraries are used in a natural setting. The method used was a protocol analysis of users working on a task of their own choosing to retrieve documents from publicly available digital libraries. Various classes of usability difficulties were found. Here, we focus on use in context -that is, usability concerns that arise from the fact that libraries are accessed in particular ways, under technically and organisationally imposed constraints, and that use of any particular resource is discretionary. The concepts from an Interaction Framework, which provides support for reasoning about patterns of interaction between users and systems, are applied to understand interaction issues.

This chapter reports on a qualitative study into people’s use of camera phones for social interaction in co-present settings. The study examined people’s behaviour and positive experiences (e.g., fun, enjoyment, or excitement) when camera phones were used in different spaces (public and private). It was found that camera phones influence social practices. Three distinct practices were observed: sharing a moment now, sharing a moment later, and using photos to initiate social interaction with strangers. The knowledge obtained through the study will offer a conceptual contribution that deepens our understanding of how this emerging and evolving technology is coming to be accommodated into the leisure-related practices of its users.

This chapter reports on a qualitative study into people’s use of camera phones for social interaction in co-present settings. The study examined people’s behaviour and positive experiences (e.g., fun, enjoyment, or excitement) when camera phones were used in different spaces (public and private). It was found that camera phones influence social practices. Three distinct practices were observed: sharing a moment now, sharing a moment later, and using photos to initiate social interaction with strangers. The knowledge obtained through the study will offer a conceptual contribution that deepens our understanding of how this emerging and evolving technology is coming to be accommodated into the leisure-related practices of its users.