An interdisciplinary team of educators from medicine, design, and informatics piloted an online journey map (JM) exercise targeting 48 medical students and physicians assistants students. The JM exercise was designed to teach about patient empathy skills, person-centred care, and the socio-ecologic determinants of health. Prior to the exercise, the students were given a sample patient archetype introducing Ms. Diaz, a person with diabetes visiting a virtual clinic. Students worked in small groups to create a JM from Ms. Diaz’ perspective about, and experiences with, a telemedicine clinic. Our preliminary qualitative analysis of the JMs from the exercise showed that learners were able to create JMs that included all key sections including process phases, user perceptions, pain points, and design opportunities. Almost half of the responses focused upon socio-cultural and socio-technical issues as opposed to strictly clinical concerns. We believe this pilot shows the potential for journey maps to be used in health professional education to empathize with patients, identify societal problems in healthcare delivery, and design responsive solutions. Furthermore, the virtual classroom format highlights the scalability and extensibility of this strategy to a broad range of educational goals.

Handoffs in patient care responsibilities between practitioners are common in the hospital setting. Because inadequate communication can lead to patient harm, professional organizations have published recommendations and practical guides to support standardized workflow. However, currently available electronic medical record (EMR) tools rarely provide the requisite functionality to support work and often suffer from major usability flaws. Our internal medicine residency program sponsored a quality improvement initiative to improve the design of handoff tools. To support this initiative, our medical informatics program collaborated with a school of architecture and design to identify requirements and ideate interface prototypes. In this article, we describe how we used Design Thinking principles and methods to inform our product design lifecycle, create novel designs, and teach inter-professional students health systems science concepts.

How universities adapt SL varies almost as much as the number of universities that offer those programs as SL can vary from volunteerism to internships. Seventy-seven SL administrators participated in a survey on the perceptions of the U.S. colleges on the definition of SL activities. The survey results indicated the participants less likely consider an academic community engagement project as a SL when it is paid by the community partner. This chapter examines the importance of including funded community engagement scholarship in SL activities. Following the survey results, the chapter further addresses how funding from community partners may strengthen the definition of SL by introducing The Design Laboratory, The Lab, from Memphis College of Art as a case study. The Lab was a student-driven design agency that provided SL activities to the students and communities. Most of The Lab's SL activities were funded by the community partners.

The complexity of problems in Health design demands trans-disciplinary efforts to be addressed and resolved. However, very few curricula in medical education involve collaboration with non-medical disciplines. The gaps between disciplines emerge as barriers to find innovative resolution in healthcare. The faculty members from the Department of Design and Department of Internal Medicine have been seeking ways to break discipline-centered silos and innovate educational modules for future clinicians and designers. The presentation will overview pedagogical strategies for co-education between medicine and design, institutional barriers that learners should aware of for co-education, and outcomes of the three collaboration projects.

The Canadian prescription process requires a person to go through several steps. Prescription medications have associated risks and benefits and it is important for people to be aware of these before and while they are taking medications. One of the approaches to informing people about new prescription medications is that they are provided Consumer Medication Information (CMI). CMI is given to Canadians at the pharmacy when they pick up prescriptions, they will be taking for the first time. This study used semi-structured interviews to examine the lived experiences of a sample of Canadians (N = 36) to identify opportunities for improvement in how and when they are informed about new prescription medications. The findings were synthesized into a journey map. Generally, participants wanted to receive CMI digitally and earlier in the prescription process. Adopting these changes could have several benefits which include loss prevention and increased accessibility to CMI as well as more participatory decision making and opportunities to ask questions. Future research is warranted to explore similar topics with a larger sample and determine what method (e.g., email, website, mobile application) would be most suitable.