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PurposeThe paper aims to investigate how customers may contribute to radical innovation in consultancy services and the conditions needed for customers to be involved in such radical service innovations.Design/methodology/approachThe paper uses a qualitative case study approach including rich descriptions based primarily on interviews to investigate an extreme example of successful customer involvement in the development of radical service innovations at Ramboll, a leading Scandinavian engineering consultancy.FindingsThe study reveals that customers may be involved in radical innovation processes to different degrees. However, actively involving customers in radical services innovation require a relationship between the customer company and the service provider that might be described as a partnership in which ongoing learning takes place to develop new solutions. The findings reveal that unsolved problems as well as personal trust are key in making customers involved in radical service innovations. Customers involved actively are further characterised by possessing high expertise and extraordinary personal engagement.Research limitations/implicationsAs in all case studies, the main limitation of the study is the generalisability of the findings. More cases would help to shed light on the generalisability of the findings across other radical innovation projects within the same company or in similar types of company.Originality/valueThe study contributes with new and detailed insights into both how to involve customers in radical service innovations and the conditions and challenges found in doing so.

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Purpose: The purpose of this article is to investigate whether management and employees in academic libraries involve users in library service innovations and what are these user roles. • Design/methodology/approach: The paper first conducts a literature review focusing on innovation, new product development, new service development and library science with specific focus on users and management. Subsequently the research uses a case study approach to investigate management and customer involvement in a Danish academic library. • Findings: Results from the case study show that academic libraries are making some attempts to draw on customers in service innovations and not only rely on management and employees. The main conclusion is that there are unexplored possibilities for customer involvement in library service innovations. • Research limitations/implications: One limitation relates to the difficulty of generalization of the findings to other Danish libraries and especially other national contexts. The other one relates to the preponderance of the literature from sources outside the field of library management and library science. Therefore, library managers might have to be cautious in using the results of this study. • Practical implications: This paper has practical implications for library managers, employees, library science and innovation researchers alike. • Originality/value: This article is original because it generates new insights into management and especially customer involvement in academic library service innovations on the base of an in depth case study of Danish academic library Research paper

One prerequisite for a successful stocking programme is the choice of an appropriate release site, which would ensure good growth, survival and recruitment to the local fishery. The influence of different salinity regimes on habitat quality for juvenile flounder, Platichthys flesus (L.), was examined in Danish inshore waters using enclosures to study growth and survival. Three locations were chosen: Virksund (V) -constant low salinity at 10&; Harre Vig (HV) -constant high salinity at 24&; and Hjerk Nor -variable salinity, 0-25&. Fish movement was examined, using a diffusion model, at the first two sites. At HV the fish had unrestricted dispersal opportunity resulting in average individual movement of 45 m day )1 . Fish at V were restricted in dispersal in one direction because of a dam, about which they would concentrate under certain hydrographical conditions. Growth was highest at the locations with stable salinity and mortality highest at the location with variable salinity.