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Modern user-facing, latency-sensitive web services include numerous distributed, intercommunicating microservices that promise to simplify software development and operation. However, multiplexing compute-resources across microservices is still challenging in production because contention for shared resources can cause latency spikes that violate the service-level objectives (SLOs) of user requests. This paper presents FIRM, an intelligent fine-grained resource management framework for predictable sharing of resources across microservices to drive up overall utilization. FIRM leverages online telemetry data and machine-learning methods to adaptively (a) detect/localize microservices that cause SLO-violations, (b) identify low-level resources in contention, and (c) take actions to mitigate SLO-violations by dynamic reprovisioning. Experiments across four microservice benchmarks demonstrate that FIRM reduces SLO violations by up to 16.7× while reducing the overall requested CPU limit by up to 62.3%. Moreover, FIRM improves performance predictability by reducing tail latencies by up to 11.5×.

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