The aim of this research is to study the impact of social media on work performance in creating value at work. According to social capital theories, social media facilitate knowledge transfer. Limited earlier studies show that social capital and knowledge transfer help promote work performance. The components of social capital—shared vision, network ties, and trust—represent its cognitive, structural, and relational aspects. The study model is analysed through structural equation modelling using primary data from IT professionals at a leading techno park in South India. The influence of social media on work performance, linked through components of social capital and knowledge transfer, is empirically tested in this research. It provides insights for managers on benefits of social media usage in organizations.

The poor performance of many public sector undertakings in India, due to ill-structured reward strategy and the resulting employee dissatisfaction leading to reduced employee loyalty, is a matter of high concern. The purpose of this study is to develop a comprehensive scale to measure employee’s total reward satisfaction by identifying the contributing factors and test its empirical validity in the Indian context. A suitable instrument was developed by adapting the items associated with five major dimensions of rewards identified from the literature in addition to other relevant items to the Indian context. Sample data was collected from various public sector industries in South India. The exploratory factor analysis revealed seven factors as the total reward dimensions instead of five in the base model. Confirmatory factor analysis confirmed the reliability and validity of the instrument. This validated measurement scale with 23 items and seven dimensions can be used as an effective tool for assessing employee satisfaction based on their various reward dimensions and make necessary modifications in the prevailing rewarding pattern for better employee and organizational performance.

Purpose Social enterprises are organizations striving to address social issues. These enterprises sell products to be self-sustainable. Social entrepreneurial success depends on the intention of consumers to purchase social enterprise products. This study aims to assess and understand the consumer intention to buy social enterprise products. Design/methodology/approach This descriptive study integrates consumers’ emotional values with the theory of planned behaviour as a framework. The intention is to investigate the role of customer emotion in mediating the relationship between predictor and predicted variables. A mixed sampling technique is adopted to select sample units from the consumers with a consideration for regional balance. Data from 336 respondents were collected using a survey instrument administered online. Findings Structural equation modelling shows that among the three predictor variables, only attitude has a direct impact on consumer’s purchase intention, while subjective norms have an indirect impact through the mediating variable (emotional value). Behavioural control showed no effect on consumer’s purchase intention of products sold by social enterprises. Originality/value The results of this study have theoretical as well as practical implications. The success of social enterprises depends on the acceptance of their products by consumers. The social enterprise can strategize its marketing communications to strengthen the emotional values, attitudes and subjective norms of the consumers so that the market acceptance for these products can be increased.

Total quality management (TQM) is a widely accepted philosophy of performance improvement through employee and customer satisfaction. TQM widened the quality concept from products to the entire range of organizational activities and extended the customer experience to beyond the product. As the employees at work can play a major role in adding quality to products including services, the successful integration of the human factor with quality programs is very critical to organizations. This study is an attempt to understand the satisfaction on TQM practices in their companies, as perceived by public sector employees in India. The data collected from 265 employees of 10 public sector companies using the method of stratified random sampling is analyzed through structural equation modelling (SEM). It is evident from this study that the employees of public sector companies are more satisfied with the effectiveness of education and training, leadership, and customer focus, out of a total of six factors taken up for the study. The study also highlights the scope for improving employees’ satisfaction with the other factors. The outcome of this study provides valuable input for the managers in reviewing their current TQM practices and making improvements for the future.