Globalisation has heralded burgeoning ship movements and maritime operations in ports alongside increased international concerns regarding potential environmental impacts. In particular, smaller ports require accessible tools to manage them. A framework to facilitate environmental management applies business process principles to identify relevant inputs, processes and outputs. A case study of Falmouth Harbour Commissioners compares functional units and flows that define input-output processes for anchoring and bunkering operations. Strategic-level processes affect present and future operations while tactical service processes guarantee service level and quality through their integrity. Operational processes occur at the output level. An accessible generic framework supports planning of more sustainable maritime operations, facilitates mitigation of potential risks and encourages authorities to engage with sustainability agendas and manage development proposals proactively. Ongoing interlocution with business strategists will refocus port managers on educational and commercial missions and increase stakeholder engagement. Simplification and optimisation phases of business process re-engineering remain untapped by business strategists.

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This work is made available online in accordance with the publisher's policies. Please refer to any applicable terms of use of the publisher. Knowledge capture to inform sustainable maritime operations Purpose-The purpose of this paper is to report an explicit taxonomy of maritime operations (MO) to guide Harbour Masters (HM)s of smaller ports in planning more sustainable operations. Design/methodology/approach-This research presents strategies for building theory to promote more sustainable port management in a two-stage research design. Starting from a base taxonomy in research stage one, ethnographic content analysis (ECA) of a sparse prior literature on MO generated a tentative taxonomy. In stage two, interviews to capture tacit practitioner knowledge refined the tentative taxonomy into a credible practitioner-informed final taxonomy. Findings-ECA offers researchers a powerful tool to analyse complex operational problems. In this paper MOs are represented in an explicit taxonomy. Practical implications-A final taxonomy of MOs guides sustainability strategy formulation by HMs and assists them to protect vital commercial revenues which serve supply chains and local communities. Originality / value-An explicit final taxonomy of MO is derived using a novel methodology. The taxonomy guides sustainability strategy formulation and underpins subsequent planning of sustainable development policies.

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