Abstract. The likely manifestations of climate change like flood hazards are prominent topics in public communication. This can be shown by media analysis and questionnaire data. However, in the case of flood risks an information gap remains resulting in misinformed citizens who probably will not perform the necessary protective actions when an emergency occurs. This paper examines more closely a newly developed approach to flood risk communication that takes the heterogeneity of citizens into account and aims to close this gap. The heterogeneity is analysed on the meso level regarding differences in residential situation as well as on the micro level with respect to risk perception and protective actions. Using the city of Bremen as a case study, empirical data from n=831 respondents were used to identify Action Types representing different states of readiness for protective actions in view of flood risks. These subpopulations can be provided with specific information to meet their heterogeneous needs for risk communication. A prototype of a computer-based information system is described that can produce and pass on such tailored information. However, such an approach to risk communication has to be complemented by meso level analysis which takes the social diversity of subpopulations into account. Social vulnerability is the crucial concept for understanding the distribution of resources and capacities among different social groups. We therefore recommend putting forums and organisations into place that can mediate between the state and its citizens.

Abstract. Flood risk analysis and management plans mostly neglect groundwater flooding, i.e. high groundwater levels. However, rising groundwater may cause considerable damage to buildings and infrastructure. To improve the knowledge about groundwater flooding and support risk management, a survey was undertaken in the city of Dresden (Saxony, Germany), resulting in 605 completed interviews with private households endangered by high groundwater levels. The reported relatively low flood impact and damage of groundwater floods in comparison with mixed floods was reflected by its scarce perception: Hardly anybody thinks about the risk of groundwater flooding. The interviewees thought that public authorities and not themselves, should be mainly responsible for preparedness and emergency response. Up to now, people do not include groundwater risk in their decision processes on self protection. The implementation of precautionary measures does not differ between households with groundwater or with mixed flood experience. However, less households undertake emergency measures when expecting a groundwater flood only. The state of preparedness should be further improved via an intensified risk communication about groundwater flooding by the authorities. Conditions to reach the endangered population are good, since 70% of the interviewed people are willing to inform themselves about groundwater floods. Recommendations for an improved risk communication are given.

Gedruckt auf säurefreiem und alterungs beständigem Papier.

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