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This chapter explores case study as a major approach to research and evaluation. After first noting various contexts in which case studies are commonly used, the chapter focuses on case study research directly. Strengths and potential problematic issues are outlined, followed by key phases of the process. The chapter emphasizes how important it is to design the case, to collect and interpret data in ways that highlight the qualitative, to have an ethical practice that values multiple perspectives and political interests, and to report creatively to facilitate use in policymaking and practice. Finally, the chapter explores how to generalize from the single case. Concluding issues center on the need to think more imaginatively about design and the range of methods and forms of reporting required to persuade audiences to value qualitative ways of knowing in case study research.

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This article examines the case for the use of the creative arts in the process of designing, conducting, analyzing, and disseminating evaluations. The authors argue that using the creative arts in the process of evaluation evokes different ways of knowing and understanding the values of a program. The insights gained offer a unique addition to evaluation methodology. This not only broadens the perspective of what counts as evaluation knowledge but also creates opportunities for participants to engage in the process of valuing. The article also explores the challenges this perspective presents demonstrating— for example, how artistic knowing may be represented, claims to validity established, and methodological rigor ensured in integrating creative approaches in evaluation designs. The authors illustrate the case for the use of the arts in the evaluation process with examples from their own professional practice contexts in education, nursing, and health.