Global software development in software development industry is a new aspect for many software project managers. In this scenario, the allocation of work packages among project participants is not a simple task. This allocation was traditionally determined by availability and competence but this new trend introduces complexity in an already complex process. Given the need to define new models to guide managers in these operations, this paper presents a framework to allocate work packages among project participants. Apart from the introduction of the framework itself, the results of its implementation are presented. These results show a notable output of the implementation in terms of accuracy of task execution to planning, effect introduction and overall satisfaction.

Information Technology (IT) plays an important role in organizations, particularly in small and medium-sized enterprises (SMEs). These firms have a simple structure with less specialized tasks and tight human, financial and material resources, so it is particularly important to use an appropriate IT governance framework (ITG) to such enterprises. This paper shows the results of applying an ITG framework designed for SMEs in a case study focused on IT Human Resources (IT HR) and the lessons learned. Conclusions highlight the importance of the quality of IT HR along with the key role played by related enterprise policies.

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