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The research presented in this paper is the first wave of a longitudinal study of a Cambodian information and communication for development (ICT4D) project, iREACH, aimed at testing a framework for evaluating whether and how such initiatives can contribute to capabilities, empowerment and sustainability. The framework is informed by Amartya Sen's capability approach (CA), uses a participatory methodology, considers the micro-, meso-, and macro-levels in understanding the role ICT can play in the development process, and adopts a forward-looking longitudinal perspective. Key findings of this research are that the project had contributed to livelihoods and other aspects of well-being in diverse ways, primarily in education, health, and farming. Participants also valued the project because of its contribution to empowerment, particularly gender empowerment. Another way in which participants valued iREACH was of a more intrinsic nature, manifested in a general appreciation of just being part of the world and knowing about events in other parts of Cambodia and beyond. These findings are consistent with the CA's emphasis on development being about more than economic growth and support the importance of considering external factors, conceptualised here as the meso-and macro-levels, in the conversion of commodities in the form of services provided at iREACH, to capabilities.

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Purpose Information and communication technologies (ICTs) have received much attention as a tool for development for several decades. One way in which ICTs were introduced in developing countries, particularly prior to the advent of smartphones, was through shared access and information centres. Many of these were established as pilots, but were unable to operate without external funding and were often declared failures. And some of them probably were, particularly those that focussed exclusively on ICT as a technology, rather than on how the centres could contribute to improving livelihoods. The purpose of this paper is to explore how some centres, namely “Bangladesh Rural Advancement Committee (BRAC) Gonokendra” in three villages of Bangladesh, influenced socio-economic development. Design/methodology/approach This study was informed by the Heeks and Molla’s extended information chain model and Sen’s “development as freedom”. The field study was undertaken in three BRAC Gonokendras located in different villages in rural Bangladesh. Findings While the authors found that the centres contributed to socio-economic development, this contribution was limited by social constraints, hindering the well-being of individuals and families. Addressing social constraints thus remains a challenge in order for ICTs to contribute to development. Originality/value The extended framework to investigate ICT-led socio-economic development implies that ICT as a catalyst can promote development at micro/community level only by simultaneously addressing social constraints.

Indigenous communities across the world have been suffering disadvantages in several domains, e.g. erosion of land rights, language and other cultural aspects, while at the same time being discriminated against when prepared to integrate into the dominant cultures. It has been argued in the literature that information communication technologies (ICTs) have the potential of contributing to addressing some of these disadvantages -both in terms of rebuilding what has been eroded and facilitating integration into non-Indigenous societies. In trying to understand how ICTs can be useful for these processes, it is important to do so from a conceptual framework that encompasses the multi-dimensionality of the issues faced by Indigenous communities. The conceptual frameworks frequently used in the ICT literature tend to focus on adoption, use and diffusion of technologies rather than how the use of ICTs affects the livelihoods of the users, which is the focus of this paper. The conceptual framework is informed by the capability approach (CA), in particular by the five freedoms identified in the seminal work of Amartya Sen (2001), "Development as Freedom" (DaF). Data were collected from a purposive sample in an Indigenous community in Bangladesh, using a qualitative method to map how ICTs had affected the lives of these community members The findings suggest that the participants perceived that ICTs had made positive contributions, particularly the benefits they gained from learning how to use computers in the domains that are relevant from the perspective of the five freedoms espoused in DaF. The findings reported in this paper are useful for policy formulation in Bangladesh. As the study is contextualised in a transitional economy setting and can therefore not be generalised, but we believe that the conceptual framework has much to offer future research designed to understand how ICTs can improve the livelihoods of Indigenous individuals and communities.