Objectives: This study was conducted to determine the factors that affect the perceived value and its impact on the value of enrolling in private universities in Indonesia during the pandemic.Methodology: The population in this study is high school students in grades 11 and 12 for the period from January to February 2022. The respondents are obtained using non-probabilistic with confidence sampling through google form questionnaire distribution, with 216 respondents to be analyzed using structural equation analysis (SEM) by Smart PLS application.Finding: The first finding is that negative emotion had an effect on the intention to enroll, the second finding was in research on the factors that influence online learning in university students. self-efficacy indicators play an important role in the successful online learning program, The third finding in this research is that e-service quality has more influence on functional value. The biggest influence on the Intention to Enroll is the epistemic value with the second being online learning, and the last one is the emotional value.Conclusion: In this pandemic period, universities must continue to improve epistemic values or values related to the quality of learning to be able to compete with other universities.

Corruption is one of the old problems facing the Indonesian government to date. The Covid-19 pandemic has not reduced corrupt behaviour in Indonesia. In fact, state officials in Indonesia were arrested for corruption in providing government social assistance to communities affected by this pandemic. Based on this phenomenon, this study aims to predict corruption acceptance behaviour using a stimulus-organism-response framework. The research focuses on youth because youth are future adults who will be active in business, politics, community activities, and others. A total of 246 youth was respondents in this study. Judgmental sampling was applied in this study and questionnaires were distributed online. The data was then analysed using structural equation modelling. The results of the analysis show that 4 of the 8 research hypotheses are supported. The four hypotheses supported are that anti-social media exposure has a negative relationship with personal values of materialism and materialism has a positive relationship with acceptance of corruption. The results of the analysis also show that pro social media exposure has a positive relationship with religious involvement. Furthermore, religious involvement has a negative relationship with acceptance of corruption. Limitations and suggestions for further research are also presented in this paper.   Received: 14 October 2021 / Accepted: 20 January 2022 / Published: 5 March 2022

Purpose: The purpose of this study is to examine whether staff warmth and Competence and Customer to Customer interaction and service quality has positive influence to intention to recommend at a English Language Institute in Indonesia.   Theoretical framework: The theoretical framework is conduct with service quality, staff warmth and competence and customer to customer interaction, that has empirical study before which influence to intention to recommend.   Design/Methodology/Approach: This research is a quantitative method and individual unit analysis and was conducted using Structured Equation Method (SEM) with Smart PLS 3.2.9 and the number of respondents was 152 respondents from students studying at LIA.   Findings: The Service quality and staff warmth and competence and customer-to-customer interaction have a positive effect on the intention to recommend by 70.1%. Customer to customer interaction that influence the intention to recommend is the highest value of 32,8 % and also the staff warmth and competence has the second highest value of 31,2 %.   Research, practical and social implications: The study found that customer to customer interaction has significantly influence the intention to recommend, so the institute has to control especially for the negative issues, and also the institute has to increase the capability from the staff and the lecturer.   Originality/Value: The value of the study, at digital era especially in pandemic, the value tangible factor is very low, but the value of the staff warmth and competence and also customer to customer interaction is very high, because the customer is very easy to interact with other using digital platform.

This Study aims to find out and analyze the effect of customer perceived value, service quality, patient experience, and patient trust on patient satisfaction and patient loyalty on public hospital in Depok, Indonesia. This Research is quantitative study where the data from 105 patients who had visited the hospital in Depok using an online questionnaire during the COVID-19 Pandemic. Factor analysis and Structural Equation Modeling (SEM) were analyzed using PLS-SEM of how customer service value, Service Quality, patient experience and patient trust impact to Patient satisfaction and patient loyalty. The result show that Service quality positively and significantly affect patient satisfaction (0.261) with t-statistics (2.431 > 1.96) or P value (0.015 < 0.05). Patient trust has a significant influence on patient satisfaction of (0.278) with t-statistics (2.287 > 1.96) or P value (0.022< 0.05). Patient trust has the highest influence on patient satisfaction of 0.278 compared to patient experience, service quality, and perceived value. The Patient satisfaction has a significant influence on patient loyalty (0.572) with t-statistics (7.780 > 1.96) or P value (0.000 < 0.05).  The Implication of this study is that management of a public hospital needs to improve patient trust and Service Quality so that patient satisfaction can be improved which in turn can gain patient loyalty.

The COVID-19 pandemic has caused changes in the pattern of interactions between people and has also had an impact on market traders in Indonesia. The purpose of this research is to increase the competitiveness of MSMEs through entrepreneurial orientation, market orientation and technology orientation toward product innovation and their impact on MSMEs’ business performance. This study uses the partial least squares structural equation modeling (PLS-SEM), and convenience sampling was used to select 160 MSMEs for the study sample. Based on the path coefficients that lead to business performance, technology orientation has a value of 16.1, followed by product innovation with a value of 10.6, market orientation with a value of 0.009, and entrepreneurship orientation with a value of 0.004, which have a positive effect on business performance. But if you look at what influences product innovation, the first is technology orientation at 0.357, followed by market orientation at 0.325, and entrepreneurial orientation at 0.245. This means that technology orientation is vital in improving business performance and product innovation.