The development of higher education is very rapid rise to the tight competition both public universities and private colleges. XYZ University realized to win the competition, required continuous quality improvement, including the quality of existing service facilities. Amenities quality services is believed to support the success of the learning activities and improve user satisfaction. This study aims to determine the extent to which the quality of the services effect on user satisfaction. The research method used is survey-based questionnaire that measure perception and expectation. The results showed a gap between perception and expectations of the respondents have a negative value for each item. This means XYZ service facility at the university is not currently meet the expectations of society members. Three service facility that has the lowest index is based on the perception of respondents is a laboratory (2.56), computer and multimedia (2.63) as well as wifi network (2.99). The magnitude of the correlation between satisfaction with the quality of service facilities is 0.725 which means a strong and positive relationship. The influence of the quality of service facilities to the satisfaction of the students is 0.525 meaning that the variable quality of the services facility can explain 52.5% of the variable satisfaction. The study provided recommendations for improvements to enhance the quality of services facility at the XYZ university facilities.

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The aim this study is discussed on the detection and correction of data containing the additive outlier (AO) on the model ARIMA (p, d, q). The process of detection and correction of data using an iterative procedure popularized by Box, Jenkins, and Reinsel (1994). By using this method we obtained an ARIMA models were fit to the data containing AO, this model is added to the original model of ARIMA coefficients obtained from the iteration process using regression methods. In the simulation data is obtained that the data contained AO initial models are ARIMA (2,0,0) with MSE = 36,780, after the detection and correction of data obtained by the iteration of the model ARIMA (2,0,0) with the coefficients obtained from the regression       1 2 1 2 3 0,106 0, 204 0, 401 329 115 35,9 t t t Z Z Z X t X t X t         and MSE = 19,365. This shows that there is an improvement of forecasting error rate data.

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Critical thinking is an important aspect of education. The ability to think critically is needed in achieving success for the future. Based on observations, it was found that students' critical thinking skills were still low. If a solution is not sought, this will affect the quality of graduates. The answer taken is to improve the quality of learning through the use of PBL-based E-Worksheet. The PBL model was chosen because it was able to develop critical thinking. The development of E-Worksheet needed because all this time the worksheet that used by lecturers in the form of paper printing so they only able to display images and writings. By developing an E-Worksheet capable of displaying writing, image, sound, video and interactive so that it is attractive to students. This development research procedure was adapted from Thiagarajan, Semmel, & Semmel which involved 4 steps that is define, design, develop, and deseminate.