Purpose: To analyze the effect of education and training and Work Experience on the workability and performance of employees of the Regional Secretariat of West Papua Province Design/methodology/approach: This research was conducted on the staff of the Regional Secretariat of West Papua Province with a population of 278. The sample used was 74 respondents. The determination of the sample was using a purposive sampling technique. The criterions set in the sampling are that the employee has status as a civil servant and has worked for at least 3 years. The independent variables in this study are education and training and work experience. The dependent variable is employee performance, while the intermediate variable is workability. Variable measurements are carried out using a Likert scale. Data analysis was performed using path analysis with the software used was Smart PLS 2. Findings: Equations that could be formed from the results of the analysis were: Z = 0.476X1 + 0.292X2; and Y = 0,345X1 + 0,115X2 + 0,243Z., where Z = ability, Y = performance, X1 = education and training, and X2 = work experience. Education and training had a positive and significant effect on employee workability, indicated by a path coefficient of 0.476 with a T-statistic value of 6.378; Work experience has a significant effect on employee workability, indicated by a path coefficient of 0.292 with a T-statistic value of 3.877; Education and training have a significant influence on employee performance as indicated by a path coefficient of 0.461 with a t-statistic value of 1.958; Work experience has a significant effect on employee performance, indicated by a path coefficient of 0.186 with a T-statistic value of 3.877; Workability has a significant positive effect on employee performance, indicated by a path coefficient of 0.243 with a T-statistic value of 2.427. The advice that can be given is that every employee is always encouraged and allowed to be able to attend education and training. In work placement, the Regional Secretariat of West Papua Province must prioritize work experience so that the resulting performance can be maximized. Research limitations/implications: Number of sample is relative small. Practical implications: State your implication here. Originality/value: This research is original and conducting in West Papua Province. Paper type: Research paper

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan akademik dan kedisiplinan Dosen terhadap kepuasan dan prestasi belajar taruna Politeknik Pelayaran Sorong, dengan melibatkan 91 taruna sebagai responden. Jenis penelitian adalah kuantitatif dan menggunakan pendekatan deskriptif. Strategi pengumpulan data menggunakan kuesioner dengan skala likert. Teknik analisis data menggunakan PLS-SEM dengan bantuan aplikasi SmartPLS 3.0. Variabel bebas terdiri dari kualitas pelayanan akademik yang dijabarkan menjadi lima dimensi servqual antara lain: tangible, reliability, responsiveness, assurance dan empathy, serta variabel bebas lainnya adalah kedisiplinan Dosen. Sedangkan variabel terikat adalah kepuasan dan prestasi belajar. Hipotesis penelitian sebanyak tiga belas butir yang diuji melalui bootstrapping software SmartPLS 3.0 dengan kriteria Ha diterima dan H0 ditolak jika nilai t-statistik >1,96 dan p-value ≤ 0,05. Hasil penelitian menunjukkan bahwa kualitas pelayanan akademik memiliki pengaruh terhadap kepuasan dengan nilai t-statistik:  tangible (2,082), reliability (2,347) dan empathy (5,301) sehingga berpengaruh secara signifikan terhadap kepuasan taruna. Sedangkan nilai t-statistik responsiveness (1,089) dan assurance (1,736) berpengaruh tidak signifikan terhadap kepuasan taruna. Faktor yang paling dominan berpengaruh terhadap kepuasan taruna adalah layanan empathy. Hasil penelitian ditemukan bahwa pelayanan akademik yaitu reliability nilai t-statistiknya sebesar 2,126 berpengaruh signifikan terhadap prestasi belajar, sedangkan nilai t-statistik tangible (0,649), responsiveness (0,902), assurance (0,257) dan empathy (1,048) berpengaruh tidak signifikan terhadap prestasi belajar taruna Politeknik Pelayaran Sorong