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International audienceManufacturing industries collaborating to develop new products need to implement an effective management of their design processes (DPs) and product information. Unfortunately, product lifecycle management (PLM) systems which are dedicated to support design activities are not efficient as it might be expected. Indeed, DPs are changing, emergent and non deterministic, due to the business environment under which they are carried out. PLM systems are currently based on workflow technology which does not support process agility. So, needs in terms of process support flexibility are necessary to facilitate the coupling with the environment reality. Furthermore, service-oriented approaches (SOA) enhances flexibility and adaptability of composed solutions. Systems based on SOA have the ability to inherently being evolvable. So, we can say that SOA can promote a support of flexible DPs. The aim of this work is to propose an alternative approach for flexible process support within PLM systems. The objective is to specify, design and implement business processes (BPs) in a very flexible way so that business changes can rapidly be considered in PLM solutions. Unlike existing approaches, the proposed one deal with a service-oriented perspectives rather than an activity-oriented one

For several years, Business Process Management (BPM) is recognized as a holistic management approach that promotes business effectiveness and efficiency. Increasingly, corporates find themselves, operating in business environments filled with unpredictable, complex and continuous change. Driven by these dynamic competitive conditions, they look for a dynamic management of their business processes to maintain their processes performance. To be competitive, companies have to respond quickly and nimbly to changing environment. One domain that has dominated the thinking of most managers from few years is organizational agility. It is considered as inescapable feature of today's forward-looking corporates. About 90% of executives surveyed by the Economist Intelligence Unit believe that organizational agility is critical for business success. Many researchers tried to define and characterize organizational agility according to their context and domain application. The first aim of this paper is to tighten and explicate a conceptualization of organizational agility that clarifies what it is and how it can be reached by proposing a framework that leads to improve organizational agility. The second aim of the current research is to suggest ideas on how to make business processes agile and what are the practices of organizational agility that can be transferred to BPM.

International audienceService consumers satisfaction is considered today as one of the main concern to be ensured by service providers, especially with the spread of concurrency and the increase of functionally equivalent services. This satisfaction is closely related to quality of service (QoS) perceived by service consumers. In this context, we propose an approach to determine the satisfaction degree corresponding to the QoS of service-based applications, with regard to service consumers' QoS expectations. Our approach is based on a preference model, which is built only on the basis of service consumer's provided information. This preference model is also based on the 2-additive Choquet operator that takes into account preferential dependencies. In this paper, we target both design time and runtime aggregation of QoS of service-based applications

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