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For automobile insurance, it has long been implied that when a policyholder made at least one claim in the prior year, the subsequent premium is likely to increase. When this happens, the policyholder may seek to switch to another insurance company to possibly avoid paying for a higher premium. In such situations, insurers may be faced with the challenges of policyholder retention by keeping premiums low in the face of competition. In this paper, we seek to find empirical evidence of possible association between policyholder switching after a claim and the associated change in premium. In accomplishing this goal, we employ the method of association rule learning, a data mining technique that has its origins in marketing for analyzing and understanding consumer purchase behavior. We apply this unique technique in two stages. In the first stage, we identify policyholder and vehicle characteristics that affect the size of the claim and resulting change in premium regardless of policy switch. In the second stage, together with policyholder and vehicle characteristics, we identify the association among the size of the claim, the level of premium increase and policy switch. This empirical process is often challenging to insurers because they are unable to observe the new premium for those policyholders who switched. However, we used a 9-year claims data for the entire Singapore automobile insurance market that allowed us to track information before and after the switch. Our results provide evidence of a strong association among the size of the claim, the level of premium increase and policy switch. We attribute this to the possible inefficiency of the insurance market because of the lack of sharing and exchange of claims history among the companies.

Abstract The generalized linear model (GLM) is a statistical model which has been widely used in actuarial practices, especially for insurance ratemaking. Due to the inherent longitudinality of property and casualty insurance claim datasets, there have been some trials of incorporating unobserved heterogeneity of each policyholder from the repeated observations. To achieve this goal, random effects models have been proposed, but theoretical discussions of the methods to test the presence of random effects in GLM framework are still scarce. In this article, the concept of Bregman divergence is explored, which has some good properties for statistical modeling and can be connected to diverse model selection diagnostics as in Goh and Dey [(2014) Journal of Multivariate Analysis, 124, 371–383]. We can apply model diagnostics derived from the Bregman divergence for testing robustness of a chosen prior by the modeler to possible misspecification of prior distribution both on the naive model, which assumes that random effects follow a point mass distribution as its prior distribution, and the proposed model, which assumes a continuous prior density of random effects. This approach provides insurance companies a concrete framework for testing the presence of nonconstant random effects in both claim frequency and severity and furthermore appropriate hierarchical model which can explain both observed and unobserved heterogeneity of the policyholders for insurance ratemaking. Both models are calibrated using a claim dataset from the Wisconsin Local Government Property Insurance Fund which includes both observed claim counts and amounts from a portfolio of policyholders.

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