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service brand loyalty, corporate associations, CSR, brand identification, service quality, customer satisfaction,

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A growing body of research examines whether and how corporate social responsibility (CSR) leads to positive employee attitudes and work behaviors. While previous research suggests that CSR improves employee loyalty, motivation, satisfaction, and commitment, little research examines how CSR affects employee creativity. In addition, considerable skepticism remains regarding the significance of CSR in relation to employee attitudes and behaviors and of the potential contingencies that intervene in these relationships. In this study, we argue that the impact of CSR on employee creativity is contingent upon a focal firm's corporate ability (CA), that is, its expertise in producing and delivering its products/services. Specifically, we argue that CA not only influences employee organizational identification, hence employee creativity, but also affects how employees react to CSR. We test our arguments within a