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This chapter discusses the collaboration between a national college access program, the National College Advising Corps (NCAC), and its research and evaluation team at Stanford University. NCAC is currently active in almost four hundred high schools and through the placement of a recent college graduate to serve as a college adviser provides necessary information and support for students who may find it difficult to navigate the complex college admission process. The advisers also conduct outreach to underclassmen in an effort to improve the school-wide college-going culture. Analyses include examination of both quantitative and qualitative data from numerous sources and partners with every level of the organization from the national office to individual high schools. The authors discuss balancing the pursuit of evaluation goals with academic scholarship. In an effort to benefit other programs seeking to form successful data-driven interventions, the authors provide explicit examples of the partnership and present several examples of how the program has benefited from the data gathered by the evaluation team.

The literature on broad-access colleges suggests that low persistence and completion rates may be improved through better advising that employs a teaching-as-advising approach. While resource constraints have traditionally limited the ability of colleges to reform advising practices, technological advances have made it possible to implement technology-based advising tools, some of which can replace face-to-face services. Using focus group interview data from 69 students at six colleges, this study investigates students' attitudes toward technology-mediated advising. More specifically, we seek to understand how students' perceptions and experiences vary across different advising functions. We find that students are open to using technology for more formulaic tasks, such as course registration, but prefer in-person support for more complex tasks, such as planning courses for multiple semesters and refining their academic and career goals.

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