This study examines the relationships among job stress factors (overload, ambiguity, and conflict), emotional exhaustion (EE), and voluntary turnover intention. A total of 400 survey questionnaires were distributed, and 366 usable surveys were used for data analysis. The study results showed that the three role stress factors are critical antecedents of EE. In addition, this study confirmed that customer contact employees exposed to excessive or long-term job stress can be emotionally exhausted and that stress can eventually lead to voluntary turnover. Accordingly, airline firms need to provide coping and intervention strategies for stress management, by creating a stress management culture within the organization, providing special training programs, developing clear job descriptions, and redesigning the physical work environment.
This research study, undertaken across a department, presents the results of two focus groups in which twenty undergraduate students offer their views on participation assessment and its underlying goal of student engagement. Barriers to fairly assessing participation are discussed along with their solutions. Assessing participation, though, isn’t just about identifying and then dealing with problems, as necessary as that is. It’s also about fostering and acknowledging personal and academic growth on the part of the student and, as strange as this may sound, on the part of the professor.
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