Tourism industry is one of the sectors that is badly hit by the covid 19 pandemic. Therefore, after the pandemic disappeared as today, all parties must hand-in-hand make efforts to recover this field. This literature review aims to document the efforts of the Indonesian government in making the tourism industry recover as well as the challenges they faced. Five articles that represent the situation were taken from the national journals. These articles were analyzed using three steps of qualitative analysis, namely data classification, verification, and conclusion drawing. The findings of this study reported that the Indonesian government made some programs to develop human resources in this industry, such as giving suitable training and workshops to the agencies they sent. On the other hand, the challenges are also faced by the government and entrepreneurs, especially when giving directions to the policy they made. This study is expected to give an overview about the efforts made in order to redevelop human resource as a way of reconstructing the tourism industry in Indonesia after the pandemic situation in the era of society 5.0.

The tourism business in Bali is growing rapidly, and Bali has been known as one of the most popular tourist destinations, especially among foreign tourists. The combination of beauty and a balanced lifestyle strongly attracts foreign tourists to Bali. In anticipating the growth of tourists to Bali, human resources must be by the needs of the tourism industry. This article aims to determine Bali tourism human resources competency standards in the Masyarakat Ekonomi ASEAN. The data collection and analysis in this paper use literature studies, interviews, and observations of stakeholder activities related to implementing the competency certification process. The role of the government in preparing various regulations for improving human tourism resources through the Indonesian National Work Competency Standards, the Indonesian National Qualifications Framework, and Competency-Based Training, which are the main instruments in the competency certification process, are indispensable. In addition, it is also important to work with Professional Certification Institutions that have been certified nationally and internationally to strengthen the human resources of Bali tourism. Keywords: Certificate of Competence, Asean Economic Community, Certificate of Competence, Asean Economic Community, ASEAN Economic Community

Auditors who have appropriate competence are needed to carry out certification. The amount of experience a person has before becoming an Auditor determines the competence possessed by an Auditor. To be assigned to carry out certification, an auditor needs special competencies such as areas of expertise, work experience, and the Schemes and Standards that become the reference for certification. Auditors owned by LSUP need to be classified so that they can be assigned according to their competence. The C4.5 Decision tree algorithm is one of the methods that can be used to create a model used to classify and predict auditor competence. 65 data from 221 data are used as training data to form a model in the form of a tree structure. This model consists of 3 attributes that form a Node in a tree structure, namely the Workplace, Skill and Standard attributes. Each attribute has a value that forms a branch. The model was evaluated using the Confusion Matrix with a matrix size of 7x7 which resulted in a TP value of 99, FP value of 121, FN value of 121, and TN value of 1199. The accuracy level of this model is quite good, namely 84%. But the Precise and Recall values are not very good, only 45%.

The waiter’s role is of great importance in the smooth operation of a restaurant business within the tourism industry. Thus, it is necessary to critically examine the waiter’s performance concerning guest satisfaction in a tourism organization. In the case of this study, a waiter not only performs the role of a waitress but is also tasked to become an ambassador within the sector. Taking Warung Mesari in the context of this study, waiters must display good hospitality in welcoming visitors and introducing and preserving the restaurant’s image. Based on this view, the present study looks at the performance of waiters as a way to contribute to the increament in the number of guests satisfied with the services provided by warung Mesari. The research method used is descriptive-qualitative, with data collection techniques in the form of interviews, documentation studies, and observations. This study revealed that: the waiters were able to provide good service and establish good relationships with guests who visited the restaurant; the waiters have done their job successfully; the restaurant has received many positive guest comments from guests; the restaurant also gets repeater guests; and guests who have visited again invite their friends to visit the Warung Mesari restaurant.