No abstract

The economic growth of a region will indirectly affect the increase or decrease in the number of poverty in that region. One of the factors that can reduce poverty is to encourage and develop the real sector, but there are still many woven fabric craftsmen in Tangkup Village who do not fully understand how to manage a business that is being started, especially in terms of good financial management. The purpose of this community service is to help business actors in woven cloth craftsmen in Tangkup Village to fully understand how to manage a business that is being started, especially in terms of good financial management. Through Thematic Field Work Lectures by conducting educational activities and financial management assistance for woven fabric craftsmen in Tangkup Village which was carried out proven to be effective in order to increase adequate understanding of good and correct bookkeeping (accounting).

The Covid-19 pandemic is a typical issue that has made nations on the planet experience fearful conditions, including the financial and the travel industry areas being incapacitated. Companies are affected, especially because many workers cannot work due to being laid off, making it difficult to meet the daily needs of their families. Indonesia is one of the nations influenced by the Covid-19 pandemic, as proven by the decrease in state pay since it makes numerous guidelines for current crisis spending to help the endurance of its residents which is a type of the focal government's anxiety for its residents. The attention of the Indonesian government in fighting Covid-19 includes facilitating its citizens to receive vaccines, then regulating and implementing regulations that support economic and health recovery with health protocols and distributing social assistance to affected citizens to survive. The implementation of an emergency Community Activity Restriction (Pemberlakuan Pembatasan Kegiatan Masyarakat / PPKM) which has been declared by the central government in an effort to overcome the Covid-19 outbreak and if it is deemed necessary, a regular and directed extension of the PPKM will be applied according to the levels given by the government.

The purpose of this research is to examine the impact of service quality and promotion on customer satisfaction at Kayumanis Sanur Private Villa and Spa. This study employs quantitative research methods in conjunction with a descriptive approach. The sampling method was carried out with specific objectives and considerations with the criteria of customers who had transacted with Kayumanis Sanur Private Villa. The sample size is 80 people, and the data analysis techniques used are descriptive data analysis, validity and reliability testing, the classical assumption test, multiple linear regression, and t test analysis. The results of the analysis show that the regression results are Y = 5.424 + 0.228X1 + 0.166X2. The results of this study show that service quality (X1) has a positive influence, and the most influential variable on customer satisfaction (Y) is shown in the regression coefficient b1X1, which has a positive value of 0.228. The regression coefficient b2X2 has a positive value of 0.166, indicating that promotion (X2) has a positive effect on customer satisfaction (Y). Suggestions for Kayumanis Sanur Private Villa include the need to maintain the quality of service and promotions provided if they need to be improved again in order to achieve customer satisfaction on a consistent basis.