The Regional Financial Board of the City of Mataram carries out its duties to serve the public interest directly or indirectly, including in the internal section and even covering several aspects, especially the taxpayer. The results of the assessment carried out become very important evaluation material in improving the quality of excellent and synergized services. The existing strengths in the strategy are expected to encourage increased employee performance to realize outcomes that are able to provide satisfaction to all stakeholders. The method used in this community satisfaction survey uses a quantitative approach. Data collection used a closed questionnaire with a Likert scale measurement. The results of the analysis of the community satisfaction index assessment at the Regional Finance Board include a sample of 477 respondents with an IKM score in 2021 of 77.90. The IKM Conversion Interval Value is 77.95, even from the Values: perception, interval, Conversion interval, service quality, and Service Unit Performance states that the performance of the Mataram City Regional Financial Agency in 2021 is in the "Good" category. can continuously improve and provide quality services and of course, be able to satisfy in various aspects.

Human capital is a term that refers to human self-development in the fields of education, health, and other potentials for increasing productivity. These efforts will be realized if there is awareness, willingness, and ability to live healthily in everyone. This study aimed to analyze the Econometric Model in increasing Life Expectancy with Environmental Sanitation, Health Services, and Immunization Interventions in West Nusa Tenggara. This research was carried out in 10 the Regency/City of West Nusa Tenggara Province, using econometric modeling, namely performing panel data regression with eviews 11 as an analytical tool. The results of econometric modeling found that the life expectancy in West Nusa Tenggara in 2035 was 0.57 months under normal conditions. After intervention with the environmental sanitation variable, the life expectancy in 2035 was 1.08 months, meaning there was an increase of 0.4 months; Health variables, especially delivery assistance carried out by health workers, become the main priority in the model, which can increase life expectancy by 11 months three weeks six days; and the increase in Life Expectancy in West Nusa Tenggara from the aspect of community behavior.

The success of economic development must be supported by human development. Life expectancy is an important indicator that acts as a measuring tool for government performance in planning and evaluating national development, especially in the province of West Nusa Tenggara. The purpose of this study was to analyze the variables that affect: the population; government spending; health services; coverage of drug/vaccine availability; nutritional adequacy; education level; age at marriage; environmental sanitation; immunization; domestic violence (KDRT); life expectancy; Risk of Infant Mortality and Risk of Maternal Death. The research uses panel data consisting of 10 regencies/cities for 2008-2019 obtained from BPS, NTB Health Office, NTB DP3AP2KB, NTB Police and conducted in-depth interviews. The data analysis technique uses econometric modelling and system dynamics. The results of the study found that: the behavioral aspect of the community is 1.69 years old and is a top priority. The modelling results also show that the life expectancy in NTB is 1.73 years to 74.15 years compared to the BPS projection of 72.42 years for the National in 2035.